STEPHANIE MCQUADE
Greenwood,WA
Summary
Experienced office administrator with several years of experience with a strong customer service focus.. Adaptable , organised and able to carry out tasks effeciently and effectively. Great phone manner with exceptional communication skills. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
20
20
years of professional experience
Work History
Office Administrator
Western Workforce
Osborne Park, WA
01.2021 - Current
- Coordinated and managed daily administrative operations of the office.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Greeted visitors warmly, handled inquiries and provided general information about the company.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Data entry for numerous excel spreedsheets to monitor stock levels and budgeting
- Maintained customer confidence and protected operations by keeping information confidential.
- Processed invoices on a timely basis according to established procedures.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Controlled access to restricted areas within the office building through issuing visitor badges.
- Responsible for the compliance registers to ensure the company is following the correct health and safety measures.
- Monitor and update the Hazardous control register.
- Keep all employees' documents up to date.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Coordinated and directed organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
Office Administrator
Fotoworks School Photography
Osborne Park, WA
01.2018 - 01.2021
- Coordinated and managed daily administrative operations of the office.
- Responsible for all incoming calls and emails and to direct these to the correct department.
- To work closely with the Managing director to assist in the daily running of the business
- Responsible for dealing with the cash flow of the business and depositing to the bank
- process and enter invoices using MYOB
- Assist in budgets for work functions and clients
- Replenish office supplies, placing new orders and maintain inventory registers
- Greet customers visiting our office with warm welcome
- Organized and maintained filing systems, including electronic databases and records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Processed invoices on a timely basis according to established procedures.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Organised meetings for management with customers ensuring agendas were distributed in advance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Filtered emails based on importance and escalated issues to leadership.
Regional Manager
Imagine That Photography
Helensvale, QLD
01.2013 - 01.2018
- Whilst employed at Imagine That Photography I held various roles that changed through promotion over a 5-year period
- I held position of regional manager for Western Australia
- This role included managing four small teams in Western Australia
- I conducted all interviews of any potential employees
- During my time here I trained all new and current staff on all aspects of the job
- I liaised with head office on the east coast via email, phone and skype daily in relation to KPI's, locations of studios, rosters and targets to name but a few
- I have a proven record of running the most successful studios in Western Australia.
Telephone Operator
Delta Taxis
United Kingdom
01.2005 - 01.2011
- I Commenced work at Delta Taxis at 13 years old as a Telephone Operator
- Duties consisted of answering phone calls in an extremely busy call centre
- Managing bookings and dealing with customers in a timely and professional manner.
Education
Some College (No Degree) - Childcare And Education
Hugh Baird College
United KingdomSkills
- Working well under pressure
- Multi-tasking
- Working efficiently and effectively to meet deadlines
- Professional
- Exceptional organisation skills
- Strong attention to detail
- Excellent communication skills
- Database entry
Accomplishments
- STUDIO MANAGER OF THE YEAR - 2014 - Imagine That Photography
- ABOVE AND BEYOND AWARD - 2O15 - Imagine That Photography
- CERTIFICATE OF RECOGNITION - 2018 - Fotoworks
- CORE VALUES AWARD WINNER - 2018 - Fotoworks
Additionalinformation
I hold a clean Western Australian driving licence and own my own transport, I obtained Australian citizenship in 2018 which gives me full working rights with no obligations or restrictions.
References
- Tara Mc Keogh, Recruitment Manager, Western Work Force, 0428 349 320
- Marika Zestic, Former General Manager, Fotoworks School Photography, 0402385185
- Michelle Butler, Former Manager, Imagine That Photographer, 0404445791
Timeline
Office Administrator
Western Workforce
01.2021 - Current
Office Administrator
Fotoworks School Photography
01.2018 - 01.2021
Regional Manager
Imagine That Photography
01.2013 - 01.2018
Telephone Operator
Delta Taxis
01.2005 - 01.2011
Some College (No Degree) - Childcare And Education
Hugh Baird College
Similar Profiles
Andrew BroadheadAndrew Broadhead
Trades Assistant Rigger at Western WorkforceTrades Assistant Rigger at Western Workforce
Jakki JacksonJakki Jackson
Youth Career Planner at South Western, Workforce Investment BoardYouth Career Planner at South Western, Workforce Investment Board
IRA GRIGGSIRA GRIGGS
Program Assistant to the Directors of Interfaith at Texas Workforce Commission/Workforce SolutionsProgram Assistant to the Directors of Interfaith at Texas Workforce Commission/Workforce Solutions
Anthony BattistaAnthony Battista
Sales Representative at NASales Representative at NA
Cameron HillCameron Hill
Relief Teaching at Carine Primary School / Casual Relief PoolRelief Teaching at Carine Primary School / Casual Relief Pool