Stephanie Millett
Seaford,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Owner
Stephanies House Cleaning
06.2019 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
Front Desk Medical Receptionist
Core Physiotherapy And Pilates Studio
11.2014 - 05.2017
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Front Desk Medical Receptionist
Absolute Health & Chiropractic Clinic
05.2011 - 06.2014
- Contributed to a positive work environment through effective communication with colleagues and supervisors.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Front Desk Medical Receptionist
Physiologic Physiotherapy Services
04.2006 - 09.2010
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
Education
Certificate 3 In Pathology - Blood Collection
WA School of Pathology
Adelaide, SA2010
Certificate II - Hospitality Operations
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
Adelaide, SA2002
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Business Management
- Staff Management
- Staff hiring
Timeline
Owner
Stephanies House Cleaning
06.2019 - Current
Front Desk Medical Receptionist
Core Physiotherapy And Pilates Studio
11.2014 - 05.2017
Front Desk Medical Receptionist
Absolute Health & Chiropractic Clinic
05.2011 - 06.2014
Front Desk Medical Receptionist
Physiologic Physiotherapy Services
04.2006 - 09.2010
Certificate 3 In Pathology - Blood Collection
WA School of Pathology
Certificate II - Hospitality Operations
TAFE SA - International Centre For Hospitality, Tourism, And Food Studies
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