Stephanie Minkoff
ADELAIDE,SA
Summary
Experienced Banking Professional specializing in end-to-end banking processes, including lending, settlements, risk assessment, and documentation. Delivered significant improvements in business operations through strong problem-solving skills and deep industry knowledge. Committed to exceeding performance indicators while collaborating effectively in team environments and embracing new challenges.
Overview
13
13
years of professional experience
Work History
Lending Fulfilment
Bendigo Bank
01.2023 - 01.2026
- Troubleshot complex cases to resolution, managing over 100 queries daily with a 100% resolution rate. Built relationships and coordinated with departments and external stakeholders to enhance customer satisfaction.
- Developed efficient query system, enabling responses to 100% of inquiries each day.
- Trained and tested new banking system for xyz team, ensuring functionality and readiness for deployment.
- Highlighted significant accomplishments
- Customer Service Excellence Award
Mortgage Settlements
Bendigo Bank
01.2013 - 01.2017
- Managed account openings and closures, collaborating with solicitors and conveyancers to facilitate timely fund distribution.
- Executed daily operational tasks with precision in a fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Mortgage Lending Processor
Bendigo
01.2017 - 01.2023
- Managed end-to-end lending process, flagging issues early and providing solutions for borrowers, resulting in long-term client relationships with the bank. Adhered to risk and regulatory policies, exceeded performance indicators for utilization and productivity, and maintained 100% document accuracy while managing complex cases.
- Highlighted significant contributions to team success.
- Tested new banking system for xyz team, ensuring functionality and reliability for improved team operations.
- Developed efficient query system, enhancing daily operations and ensuring consistency across processes.
- Conducted thorough testing of the new bankingbluh system for the xyz team.
Education
Associate Diploma in Liberal Studies - Communications
University of South Australia
Skills
- Loan processing
- Regulatory adherence
- Document processing
- Inquiry resolution
- Software testing
- Workflow optimization
- Client relationship management
- Issue resolution
- Team coordination
- Task prioritization
- Analytical thinking
- Detail orientation
- Clear communication
- Query resolution
Training and Development
- Anti Money Laundering and Counter Terrorism
- Account Management
- Conflict of Interest and Customer Protection
- Banking Risk and Business Continuity Plans
- Climate Action
- Banking IT Systems?
CAREER SUMMARY
- Anti Money Laundering and Counter Terrorism
- Account Management
- Conflict of Interest and Customer Protection
- Banking Risk and Business Continuity Plans
- Climate Action
- Banking IT Systems?
KEY COMPETENCIES
- Anti Money Laundering and Counter Terrorism
- Account Management
- Conflict of Interest and Customer Protection
- Banking Risk and Business Continuity Plans
- Climate Action
- Banking IT Systems?
Timeline
Lending Fulfilment
Bendigo Bank
01.2023 - 01.2026
Mortgage Lending Processor
Bendigo
01.2017 - 01.2023
Mortgage Settlements
Bendigo Bank
01.2013 - 01.2017
Associate Diploma in Liberal Studies - Communications
University of South Australia