Stephanie Morris
Mildura,VIC
Summary
I am looking for a full time position in an industry that will challenge me to increase my skills and knowledge and lead to a lasting career that I will love. I am extremely determined and ambitious to strive to where I want to be within my career.
Working in an environment where I can participate in a successful team as well as gain self-development to achieve personal and organisational goals and objectives with strong attention to detail is my ultimate aim.
I am currently an Account Manager, and i can offer you my expertise in building partnerships, retaining key accounts and enhancing profit channels. I am a strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
Southern Cross Austereo
11.2017 - Current
- · Prospecting new businesses
- · Building trustworthy and professional relationships with business owners and managers within the community
- · Liaising with clients to design individualised advertising package desired to their business needs.
- · Plan and organise client and local charity events.
- · Follow all policies and procedures within the organisation to ensure task are completed effectively.
- · Mange all clients’ needs and requirements in an efficient and effective manner.
- · Forecast and track individual budgets as well as team budgets.
- · Track all day-to-day activities and client information through organisational program.
- · Coach and train all new staff on account manager daily duties.
- · Use of Salesforce and Domo to track all analytical and financial data.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
Advertising Booking Clerk
Sunraysia Daily
02.2017 - 10.2017
- · usage of the booking system to book in all advertisements
- · Designing paper layout daily.
- · Balancing the weekly budget for NRS clients
- · Liaising with the Sales and accounts receivable team
- · Communicating and working with National advertising agencies
- · Organising the catalogues that appear in the Sunraysia Daily
- · Designing and preparing feature schedules
Connect Mentor
La Trobe University
02.2015 - 04.2017
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
- Assisted mentees in setting and achieving educational and career goals to encourage independence.
- · Organising events at La Trobe and arranging open days
- · Assisting new students on orientation day with tours of facilities, and basic information needs
- · Mentoring new students
- · Helping students navigate technology and online learning system.
Customer Service Cashier and Supervisor
Woolworths Supermarket
04.2011 - 01.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- · Supervision of over 20 employees and training of staff
- · Finding solutions for customers while assisting and co-ordinating any incoming calls as required
- · Taking responsibility; opening store duties for morning trade
- · Refunds, product returns and recalls
- · Ordering of cash and balancing of registers
- · Co-ordinating with management for product and promotional displays
- · Organise and implement structures of current displays/promotions
- · Priority one customer service
Administration Assistant
Wilkie Building Contractors
02.2012 - 06.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Recorded expenses and maintained accounting records.
- · Producing quotes for clients using QuickBooks
- · Organising and arranging office files
- · Providing estimates and invoices for clients
- · Recording and distributing incoming and outgoing mail as required
Education
Bachelor of Business (Management And Marketing) - Management And Marketing
La Trobe University
Mildura, VIC03.2017
Skills
- Promotional Campaigns
- Leadership Management
- Idea Generation
- Salesforce Training
- Researching Sales Leads
- Acquiring New Customers
- Sales Reporting
- Event Planning
- Selling Advertising
- Customer Relationship Management
- Digital Marketing
- Managing Advertising Packages
- Revenue Generation
- Account Management
- Overcoming Objections
- Issue resolution
- Excellent Negotiation Skills
- Product and Service Sales
- Database Management
- Strategic Planning
- Time Management and organisation skills
- Provide excellent customer Satisfaction
- Accounts Receivable
Timeline
Senior Account Manager
Southern Cross Austereo
11.2017 - Current
Advertising Booking Clerk
Sunraysia Daily
02.2017 - 10.2017
Connect Mentor
La Trobe University
02.2015 - 04.2017
Administration Assistant
Wilkie Building Contractors
02.2012 - 06.2016
Customer Service Cashier and Supervisor
Woolworths Supermarket
04.2011 - 01.2017
Bachelor of Business (Management And Marketing) - Management And Marketing
La Trobe University