Summary
Overview
Work History
Education
Skills
References
Timeline
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Stephanie Nam

Stephanie Nam

NEWINGTON,NSW

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualised service. Skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism. Efficient worker who values the company and team members' time. Always striving to ask questions and learn as much as possible. I believe that I have learnt everything I can in the retail department through my many years of experience and now I am seeking a new chapter and career.

Overview

7
7
years of professional experience

Work History

Sales Assistant

Industrie Clothing
03.2021 - Current
  • Efficient work allocation and teamwork.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Daily reports of store performance to Head Office and paperwork completed.
  • Reliable cash handling.
  • Handled fast-paced environment as the store was located in a busy shopping centre.

Lead Art Teacher

Abrakadoodle
03.2023 - 06.2023
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Inspired students and assisted in developing creativity and self-expression through various art forms and media.
  • Taught classes on various art mediums and techniques.
  • Assessed student work and provided constructive feedback.
  • Developed and implemented various thematic lesson plans, utilizing age-appropriate material and focusing on relevant topics.
  • Handled operating as the single lead teacher across two locations (Ashfield and Burwood).

Sales Consultant

BBA Group
01.2021 - 03.2021
  • Learnt consultative techniques to be able to get donations for the National Breast Cancer Foundation.
  • Provided sales and customer service assistance to walk-in traffic.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer capabilities and desires and recommended best-fit company offerings.
  • Increased sales by fostering relationships with customers and building the rapport.

Sales Assistant

Oakley Vault
08.2018 - 08.2019
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Learnt the products thoroughly as to be able to help find the perfect sportsgear and eyewear for each individual customer's needs and wants.
  • Remained calm and poised in high-stress, dynamic environment as the store was located in a high foot-traffic environment with lots of tourists.
  • Utilised fluent Korean and intermediate Japanese to cater to the tourists that visited the Outlet.

Sales Assistant

Temt
07.2016 - 07.2018
  • As my first job, I learnt the most about the industry during my time at Temt. I learnt all the basics of sales and customer service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Honours

University of New South Wales
Sydney, NSW

Skills

  • Effective Communication Skills: Able to communicate with articulation and politeness to enhance teamwork and improve the experience of the customers Also able to speak English and Korean fluently to cater to a variety of clients Strong verbal communication and powerful negotiator
  • Independent and Reliable: Fast learner and adaptor Strong morals and ethics, ensuring honesty and reliability Project management skills adapted through previous work experience Quick process implementation
  • Computer Skills: Educated in working with Word and Excel, any new software systems that are required by the job will be studied and adapted fast as to not hinder my performance
  • Well Experienced: Many years of experience working with KPIs and POS system Knowledgeable on the systems functions and fast learner to new systems Confident in Visual Merchandising and Product Display as I closely helped the Regional VM in-store
  • Team Supervision Capabilities: Was trusted in operating and supervising days without manager's presence Including tasks of opening and closing, cash handling, stock management, merchandise and display building, communicating with Head Office the end-of-day/week/month statistics and daily reports
  • Attention to detail: Highly focused on precision to always produce my best work

References

- Chey Norford, Manager at TEMT: 0406179790 

- Jacob-Tyler Konaraki, Manager at OAKLEY VAULT: 0426113550 

- Chris Paines, Manager at BBA Group: 0413882240 

- Hope Cleary, Manager at INUSTRIE CLOTHING: 0434412360

Timeline

Lead Art Teacher

Abrakadoodle
03.2023 - 06.2023

Sales Assistant

Industrie Clothing
03.2021 - Current

Sales Consultant

BBA Group
01.2021 - 03.2021

Sales Assistant

Oakley Vault
08.2018 - 08.2019

Sales Assistant

Temt
07.2016 - 07.2018

Honours

University of New South Wales

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Stephanie Nam