STEPHANIE NICOLAOU
Kogarah,Australia
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail, Nutrition and Naturopathic Advice
Discount Vitamins Pty Ltd
12.2021 - Current
- Assistant manager working inter-dimensionally
- Build relationships and understand the needs of both prospective and current members ensuring a positive and welcoming experience
- Customer retention
- Back-Office clerical and administration
- Sales and Key Performance Indicators
- Invoicing and till procedures
- Packing, unpacking, stock-take, write-offs, inventory and back-office
- Backorders
- Telephone operator
- Cleaning
- Customer service
- Team Work
Kitchen Hand
Paski Vineria Popolare
11.2021 - 01.2025
- All-rounder:
- Time-management
- Bar-tender
- Kitchen-hand
- Stocking
- Cleaning
- Meal Preparation
Customer Service Operator
Datacom/Randstad
Modbury, SA, Australia
07.2021 - 11.2021
- Telephone operator
- High-volume calls
- Secure databasing
- Customer confidentiality
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Collaborated with team members to share best practices and improve overall service quality.
- Streamlined call handling processes for increased efficiency and reduced wait times.
- Fostered strong relationships with returning customers, leading them to request assistance directly from specific operators.
- Maintained accurate records of customer interactions, ensuring timely follow-up and resolution of issues.
Plant Operator
Buttrose Earthmovers
SA, Australia
12.2019 - 03.2020
- Sarah Constructions Induction training
- Specialise in Roller operator and Water-Cart
- Followed plant safety procedures, rules, and regulations.
- Adjusted and maintained plant equipment for safety and performance.
- Performed minor mechanical work and routine equipment maintenance.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections.
- Knowledgeable of machine maintenance in order to troubleshoot effectively.
- Conducted safety inspections and followed safety rules and procedures.
- Recorded inside and outside process readings on daily log sheets.
- Adjusted pumping systems, chemical feeders, auxiliary equipment, control systems storage tank levels and pump stations indicators.
- Made appropriate repair recommendations for malfunctioning equipment.
- Operated specialized tools, instruments, and equipment for tests and maintenance.
- Increased plant efficiency by monitoring and adjusting equipment settings as needed.
- Participated actively in emergency response drills ensuring preparedness for any potential incidents at the facility.
- Adherenceto WHS regulations.
- Enhanced team communication by providing clear instructions on tasks, goals, and expectations to fellow operators.
- Upheld environmental standards by monitoring emissions, waste management, and disposal practices in compliance with regulations.
- Conducted detailed record-keeping for all operational activities, aiding in process improvement analyses.
- Enhanced plant safety protocols by conducting regular inspections and maintenance of equipment.
- Assisted in developing plant operation strategies that aligned with company goals.
- Conducted quality control tests, ensuring products met required specifications.
- Collaborated with maintenance teams to schedule repairs without hampering production schedules.
- Reduced downtime with proactive troubleshooting and immediate repair of operational equipment.
Swim Instructor
Seaton and Largs Bay Swim Centres
SA, Australia
10.2019 - 03.2020
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Took notes strengths and weaknesses of each child in class to track progress.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Enhanced student swimming abilities through the development and implementation of personalized lesson plans.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Duty Manager
Mitchel Leisure Services
VIC, Australia
11.2018 - 09.2019
- Immediate first aid responder (provide first aid and rescue)
- Water testing, plant room operations
- Equipment testing and operations: oxygen bottle, defibrillator, first aid supplies, chemical handling, pool cleaning
- Office management
- Cleaning
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Domestic Transport
Broadspectrum Defence Services
VIC, Australia
01.2019 - 04.2019
- Company Overview: (Scout Recruitment)
- Patient Transport and Area Taxi services
- Pre-start and safety checks
- Recording logs
- Customer service
- Working independently
- Multiple utility operations
- Customer confidentiality
- Cleaning
- Filing
- (Scout Recruitment)
Education
Certificate III - Conservation and Land Management
Charles Darwin University
12.2015
HSC - year 12
Bethany College
Hurstville01.2011
Skills
- C & R Licence
- White Card
- Plant Operator ticket
- Patient Transport driver
- T2 Park Ranger
- Senior First Aid & CPR
- Oxygen & Defibrillator
- Working With Children
- NV1 Security Clearance
- RSA
- Use of Chemicals
- OHS, JSA & MSDS
- Duke of Edinburgh Award
- IT Computerised Technology
- Unit Clerk Training
- Child and Vulnerable Persons Safety 1unit award
- Time management
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Excellent communication
Certification
Certificates, references and other qualifications offered upon request.
Timeline
Retail, Nutrition and Naturopathic Advice
Discount Vitamins Pty Ltd
12.2021 - Current
Kitchen Hand
Paski Vineria Popolare
11.2021 - 01.2025
Customer Service Operator
Datacom/Randstad
07.2021 - 11.2021
Plant Operator
Buttrose Earthmovers
12.2019 - 03.2020
Swim Instructor
Seaton and Largs Bay Swim Centres
10.2019 - 03.2020
Domestic Transport
Broadspectrum Defence Services
01.2019 - 04.2019
Duty Manager
Mitchel Leisure Services
11.2018 - 09.2019
HSC - year 12
Bethany College
Certificate III - Conservation and Land Management
Charles Darwin University