Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Certifications And Checks
References
Timeline
Generic

Stephanie O'Grady

South Brisbane,Australia

Summary

Motivated and personable professional with over six years of experience in client-facing and administrative roles, combining strong communication skills, empathy, and proven reliability. Adept at building rapport, coordinating appointments, and leading teams. Seeking to transition into a high-performing sales environment where relationship-building, attention to detail, and a drive to achieve are essential.

Recognized for being a dependable and people-focused team member, with a passion for results. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Volunteer – Indigenous Skills & Employment Program

Nyirrunggulung-Rise
Northern Territory, Australia
01.2024 - 05.2024
  • Engaged with Indigenous youth in community training and social development.
  • Built strong connections and delivered culturally appropriate support.

Disability Carer / Team Supervisor

Cinta Home Care
Brisbane, Australia
03.2020 - 05.2024
  • Supported clients with complex physical and cognitive needs under the NDIS.
  • Coordinated schedules, client appointments, and documentation.
  • Worked with stakeholders and families to ensure optimal care delivery.
  • Led a small care team, providing mentorship and daily support.

Venue Supervisor (Part-Time)

Ghanam Group
Brisbane, Australia
01.2019 - 01.2021
  • Oversaw venue operations including staff coordination, scheduling, and customer service.
  • Handled client enquiries, bookings, and complaints across hospitality environments.
  • Trained and supported junior staff, ensuring smooth daily operations.

Administrative Assistant

Jump Finance
Brisbane, Australia
01.2018 - 01.2020
  • Provided administrative support including scheduling, document preparation, and data entry.
  • Assisted with inbound and outbound communications to clients.
  • Managed confidential records and coordinated appointments for finance team members.

Education

Bachelor of Behavioural Science - Psychology

Queensland University of Technology
05.2025

Skills

  • Relationship-building and rapport development
  • Appointment setting and administrative coordination
  • Excellent verbal and written communication
  • Team supervision and staff mentoring
  • Customer service and client support
  • Diary management and multitasking
  • CRM/documentation proficiency
  • Reliable, organised, and proactive approach
  • Strong phone manner and persuasive engagement

Hobbies and Interests

  • Reading
  • Nature Walks
  • Pilates
  • Cooking
  • Design

References

  • Adam Clark, CEO, Cinta Homecare, cintahomecare@yahoo.com, 0430 882 297
  • Richard Pace, Program Leader, Nyirrunggulung-Rise, 0411 524 034
  • Chae, COO, Ghanem Group, 0421 710 050

Certifications And Checks

  • First Aid & CPR – Valid
  • NDIS Worker Screening Check
  • Yellow Card / Blue Card
  • Driver’s License + Comprehensive Car Insurance
  • NDIS Worker Orientation Module

References

References available upon request.

Timeline

Volunteer – Indigenous Skills & Employment Program

Nyirrunggulung-Rise
01.2024 - 05.2024

Disability Carer / Team Supervisor

Cinta Home Care
03.2020 - 05.2024

Venue Supervisor (Part-Time)

Ghanam Group
01.2019 - 01.2021

Administrative Assistant

Jump Finance
01.2018 - 01.2020

Bachelor of Behavioural Science - Psychology

Queensland University of Technology

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Stephanie O'Grady