Stephanie Pask
Brisbane
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships. In addition. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Operations Consultant
Healthcare Australia
10.2023 - 01.2024
- Foster and maintain relationships with clients and healthcare professionals to enhance connectivity.
- Expand client and healthcare professional databases through thorough information gathering.
- Maintain a high level of professionalism and performance to elevate Healthcare Australia's reputation among both internal and external stakeholders.
- Handle inbound calls from clients and candidates efficiently. · Ensure smooth after-hours operations transition by fostering effective communication with the After-Hours operations team/s. · Proactively identify, develop, and implement enhancements and efficiencies in business processes within your area of responsibility. Foster positive working relationships with both internal and external stakeholders.
Customer Service Officer
Concentrix
08.2020 - 04.2023
- Assisted call-in customers with questions about Centrelink services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve service complaints
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Volunteer Sales Assistant
Queensland Maritime Museum
01.2017 - 04.2020
- Assisted customers with questions about Maritime exhibits.
- Delivering top quality customer service in a professional manner while managing and triaging multiple tasks
- Processed both cash and debt transactions
- Assisted customers with prompt and polite support in-person and via telephone.
OME Service Officer
Open Minds
03.2019 - 09.2019
- Proved successful working within tight deadlines and an fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in an team environment
- Assisted customers with completing efficient phone and email enquiries to guarantee high level of customer service
- Maximized customer satisfaction by applying proactive approaches to understanding and resolving diverse issues
- Liaised between multiple departments to meet customer demands
- Developed and updated spreadsheets and databases to track, analyze and report on performance
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Volunteer Book Bunker
Queensland Children's Hospital
06.2017 - 08.2018
- Answered patrons' questions and assisted in finding materials.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Performed basic book reshelving and obtained items from book drop.
- Shelved books by subject according to Dewey Decimal System.
Greeted visitors, answered questions, and made book recommendations across subjects and genres. - Conducted circulation and shelving duties, maintaining orderly, organized displays.
Education
Bachelor of Information Studies - Library Science
Charles Sturt University
Online 06.2023 - Current
Bachelor of Arts - Web And Graphic Design
University of Canberra
Brisbane, QLD 02.2017 - 12.2020
Certificate III - Business Administration
Alffie
Online 01.2020 - 01.2020
Diploma - Library Science
TAFE Queensland
Brisbane, QLD 01.2016 - 12.2016
Skills
Service recommendations
Documentation and reporting
Inbound and outbound calling
Till counting
Professional telephone demeanor
Customer Service
Database Management
References
Nathan Shaw:Team Leader
Concentrix
0402 944 633
Thien Bui: Team Leader
Concentrix
0466 380 133
Email: thien.bui96@hotmail.com
Timeline
Operations Consultant
Healthcare Australia
10.2023 - 01.2024
Bachelor of Information Studies - Library Science
Charles Sturt University
06.2023 - Current
Customer Service Officer
Concentrix
08.2020 - 04.2023
Certificate III - Business Administration
Alffie
01.2020 - 01.2020
OME Service Officer
Open Minds
03.2019 - 09.2019
Volunteer Book Bunker
Queensland Children's Hospital
06.2017 - 08.2018
Bachelor of Arts - Web And Graphic Design
University of Canberra
02.2017 - 12.2020
Volunteer Sales Assistant
Queensland Maritime Museum
01.2017 - 04.2020
Diploma - Library Science
TAFE Queensland
01.2016 - 12.2016