Stephanie Pejic
Hampton Park,VIC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Arden Homes
11.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty within the business guidelines.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored staff members to enhance their knowledge and grow their career.
- Implemented processes to improve the overall pre site journey within the operations team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity.
Permits Team Leader
Arden Homes
12.2020 - 11.2022
- Applied for building permit checklist, PIC, HOWS, Developer approvals and dispensations.
- Reviewed all request for further information from third parties and provided solutions if rejected for the clients best interested
- Ensured that all applications to authorities were applied and submitted to achieve the business milestone
- Built strong relationship with the building surveyor.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
On Site Customer Service Team Leader
Arden Homes
12.2018 - 02.2020
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular staff meetings to ensure the team are achieving the milestone budget of settlements
- Ensuring that all On Site administration tasks have been completed by the administrator in a timely manner
- Sought ways to improve processes and services provided.
- Supported the Construction Manager and Site Supervisors with any risen problems.
Customer Service Administrator
Arden Homes
12.2016 - 12.2018
- Answered incoming calls and emails from customers
- Presented HIA Contracts to clients
- Be responsible for working with clients through their pre site building journey from sales accept to ACC.
- Be the critical conduit between the client and the business, providing all clients with regular updates
- Interacting and communicating with internal and external parties of relevant and required documents.
- Administrative tasks meet each critical deadline to keep the clients’ administrative process on track within the specified timeframe.
Education
Avila College
Mount Waverley, VIC12.2010
Skills
- Staff Training & Management
- Effective Workflow Management
- Customer Service
- Process Improvement
- Time Management
- Leading Team Meetings
- Administrative Support
- Coaching and Training
- Positive and Constructive Feedback
Timeline
Customer Service Manager
Arden Homes
11.2022 - Current
Permits Team Leader
Arden Homes
12.2020 - 11.2022
On Site Customer Service Team Leader
Arden Homes
12.2018 - 02.2020
Customer Service Administrator
Arden Homes
12.2016 - 12.2018
Avila College
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