Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
References
References
Generic

STEPHANIE PETERS

Southport,Queensland

Summary

Highly-motivated and dedicated employee with a desire to provide an excellent customer service experience. Strong work ethic, adaptability and with exceptional interpersonal and communication skills. Adept at working effectively unsupervised and quickly mastering new skills and challenges.

Overview

8
8
years of professional experience

Work History

Operations Support Officer

Smarter Communities
Surfers Paradise, Queensland
10.2020 - 03.2024
  • Commenced work in the Business Operations Team as a Customer Support Officer in strata management
  • Provided Administrative and Customer Service support to Body Corporate Managers and Assistants
  • Dealing with inbound queries from Lot Owners with regards to levy notices, arrears notices, payment plans, waiver applications, pet applications, renovations applications, roll updates, refunds and debt recovery
  • Updating the Body Corporate Roll with new Lot Owners and existing Lot Owners contact details
  • Issuing of Disclosure, Information Certificates and Certificate of Currency
  • Electronic filing of emails and documents
  • Processing credit card payments using EFTPOS machine
  • Conducting levies, arrears and title searches
  • Preparation of overdue account for debt recovery
  • Proficiency in Stratamax, Dynamics and Microsoft Outlook

Customer Relationship Case Manager

Payment Advantage
Southport, Queensland
11.2019 - 04.2020
  • Commenced work in the Collections Team as a Customer Relationship Case Manager with a portfolio of clients from Denticare, My Health & Beauty and My Healthcare
  • Dealing with inbound queries from clients regarding account balance, arrears, hardship, rescheduling payments, health fund statements, activity statements, completion letters and payment plans
  • Updating client profiles, providing balances on accounts, authorisation of third parties, making outbound calls to clients advising them of dishonoured payments, arrears on accounts and impending legal action regarding non-payment on account
  • Processing card payments over the phone and emailing of various documents required by the clients

Legal Administration Officer

Panthera Finance
Toowong, QLD
07.2016 - 07.2019
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Monitored legal arrangement and garnishee work flow queues to keep track of all payments
  • Provided outstanding service to external payroll departments in relation to garnishee payments, deductions and refunds
  • Distributed and sorted incoming emails, correspondence and documents to team members
  • Proofread legal documents prior to submission to Solicitors ensuring accuracy of content and formatting requirements were met
  • Responded independently to external emails from customers and payroll departments via email and phone

Education

High School Diploma -

St Thomas School

Pitman 2000 Shorthand and Typing -

Durnford's Commercial College

Certificate in Computers - A First Course -

TAFE NSW - Albury

Certificate III in Business Administration -

Meads Business College

Skills

  • Administration
  • Customer Service
  • Banking
  • Call and Contact Centre
  • Computer proficiency
  • Bilingual Customer support
  • Attention to detail
  • Interpersonal and Communication
  • Analytical and critical thinking
  • Accurate Data Entry
  • Adaptability
  • Organised
  • Empathetic
  • Positive attitude

Accomplishments

Awards and Certificates received for providing excellent customer service

Timeline

Operations Support Officer

Smarter Communities
10.2020 - 03.2024

Customer Relationship Case Manager

Payment Advantage
11.2019 - 04.2020

Legal Administration Officer

Panthera Finance
07.2016 - 07.2019

High School Diploma -

St Thomas School

Pitman 2000 Shorthand and Typing -

Durnford's Commercial College

Certificate in Computers - A First Course -

TAFE NSW - Albury

Certificate III in Business Administration -

Meads Business College

References

  • Payment Advantage, Southport, Queensland, craig@paymentadvantage.com.au, Craig Guyan - Contact Centre Manager, 1300 186 404 or 0488 026 977
  • Smarter Communities Pty Ltd, Surfers Paradise, Queensland, pac@smartercommunities.com.au, People & Culture, 07 5519 2906

References

  • Payment Advantage, Southport, Queensland, craig@paymentadvaGuyan.com.au, Craig Guyan - Contact Centre Manager, 1300 186 404 or 0488 026 977
  • Smarter Communities Pty Ltd, Surfers Paradise, Queensland, pac@smartercommunities.com.au, People & Culture, 07 5519 2906

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