Stephanie Pidkowa
Lyndhurst
Summary
Pursuing a challenging position to sharpen my expertise through hands-on experience in an industry and work for the growth of the industry.
Overview
2025
2025
years of professional experience
Work History
Customer Service Officer
Veolia Environmental Services
09.2023 - Current
- Answer 80+ incoming customer inquires via phone, and respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation
- Ensure to reach KPI's set out in SLA's.
- Manage accurate customer records and update information in our CRM (Customer Relationship Management) systems, Oasis and Salesforce.
- Resolve a wide range of customer queries related to waste management services, such as bookings, complaints, operations, price increases, quotations and subcontracting in a timely manner.
- Support various Account Managers in Metro, Regional, and National settings to ensure customer satisfaction.
Health Support Officer
Complete Security Protection
11 2021 - 08.2023
- Communicated effectively with families, patients, staff, and other hospital department personnel to deliver a high level of customer service and teamwork.
- Developed a strategy for making quick decisions under high-stress conditions while maintaining composure to prioritise and orchestrate numerous tasks.
- Endeavoured to maintain customer satisfaction via applying forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed duties by following applicable standards, policies, and regulatory guidelines to promote a safe working environment.
Administration Clerk and Warehouse Assistant
Australian Wheel And Castor
1 2021 - 4 2021
- Displayed excellent customer support to internal and external customers through telephone, various Microsoft Office programs, and in person.
- Generated invoices and statements for customer purchases, processed payments, and accurately documented account updates.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Reported on daily office activities to assist managers in staying on top of dynamic conditions to ensure that proactive decisions were being made.
Customer Service Representative
Hertz
5 2018 - 1 2021
- Coordinated and maintained office organisation to keep facilities efficient, organised, and professional.
- Liaised with an assorted base of customers, representatives, and vendors, assisted with setting appointments, addressed special requests and inquiries, and arranged merchandise pick-up at other locations.
- Oversaw an array of responsibilities in a fast-paced environment while providing a pleasurable experience with a natural poise.
- Recommended and appraised applicable service options, pricing, and savings opportunities through memberships and promotional information.
Cafe Attendant and Customer Service Officer
Casey Stadium
4 2017 - 5 2018
Senior Barista and Waitress
Twisted Sista
5 2014 - 1 2017
Cafe Attendant
Gloria Jeans
7 2013 - 5 2014
Food and Beverage Team Leader
Hungry Jack's
11 2009 - 7 2013
Skills
Customer Engagement
Effective Communication
Empathic Listening
Rational Thinking
Team Development
Time Management
Timeline
Customer Service Officer
Veolia Environmental Services
09.2023 - Current
Health Support Officer
Complete Security Protection
11 2021 - 08.2023
Administration Clerk and Warehouse Assistant
Australian Wheel And Castor
1 2021 - 4 2021
Customer Service Representative
Hertz
5 2018 - 1 2021
Cafe Attendant and Customer Service Officer
Casey Stadium
4 2017 - 5 2018
Senior Barista and Waitress
Twisted Sista
5 2014 - 1 2017
Cafe Attendant
Gloria Jeans
7 2013 - 5 2014
Food and Beverage Team Leader
Hungry Jack's
11 2009 - 7 2013