Summary
Overview
Work History
Skills
Timeline
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Stephanie Pidkowa

Lyndhurst

Summary

Pursuing a challenging position to sharpen my expertise through hands-on experience in an industry and work for the growth of the industry.

Overview

2025
2025
years of professional experience

Work History

Customer Service Officer

Veolia Environmental Services
09.2023 - Current
  • Answer 80+ incoming customer inquires via phone, and respond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuation
  • Ensure to reach KPI's set out in SLA's.
  • Manage accurate customer records and update information in our CRM (Customer Relationship Management) systems, Oasis and Salesforce.
  • Resolve a wide range of customer queries related to waste management services, such as bookings, complaints, operations, price increases, quotations and subcontracting in a timely manner.
  • Support various Account Managers in Metro, Regional, and National settings to ensure customer satisfaction.

Health Support Officer

Complete Security Protection
11 2021 - 08.2023
  • Communicated effectively with families, patients, staff, and other hospital department personnel to deliver a high level of customer service and teamwork.
  • Developed a strategy for making quick decisions under high-stress conditions while maintaining composure to prioritise and orchestrate numerous tasks.
  • Endeavoured to maintain customer satisfaction via applying forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Performed duties by following applicable standards, policies, and regulatory guidelines to promote a safe working environment.

Administration Clerk and Warehouse Assistant

Australian Wheel And Castor
1 2021 - 4 2021
  • Displayed excellent customer support to internal and external customers through telephone, various Microsoft Office programs, and in person.
  • Generated invoices and statements for customer purchases, processed payments, and accurately documented account updates.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Reported on daily office activities to assist managers in staying on top of dynamic conditions to ensure that proactive decisions were being made.

Customer Service Representative

Hertz
5 2018 - 1 2021
  • Coordinated and maintained office organisation to keep facilities efficient, organised, and professional.
  • Liaised with an assorted base of customers, representatives, and vendors, assisted with setting appointments, addressed special requests and inquiries, and arranged merchandise pick-up at other locations.
  • Oversaw an array of responsibilities in a fast-paced environment while providing a pleasurable experience with a natural poise.
  • Recommended and appraised applicable service options, pricing, and savings opportunities through memberships and promotional information.

Cafe Attendant and Customer Service Officer

Casey Stadium
4 2017 - 5 2018

Senior Barista and Waitress

Twisted Sista
5 2014 - 1 2017

Cafe Attendant

Gloria Jeans
7 2013 - 5 2014

Food and Beverage Team Leader

Hungry Jack's
11 2009 - 7 2013

Skills

    Customer Engagement

    Effective Communication

    Empathic Listening

    Rational Thinking

    Team Development

    Time Management

Timeline

Customer Service Officer

Veolia Environmental Services
09.2023 - Current

Health Support Officer

Complete Security Protection
11 2021 - 08.2023

Administration Clerk and Warehouse Assistant

Australian Wheel And Castor
1 2021 - 4 2021

Customer Service Representative

Hertz
5 2018 - 1 2021

Cafe Attendant and Customer Service Officer

Casey Stadium
4 2017 - 5 2018

Senior Barista and Waitress

Twisted Sista
5 2014 - 1 2017

Cafe Attendant

Gloria Jeans
7 2013 - 5 2014

Food and Beverage Team Leader

Hungry Jack's
11 2009 - 7 2013

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Stephanie Pidkowa