Stephanie Raso

FRONT DESK & THERAPIST DUTIES

• Satisfying customer enquiries via walk in
• Answered constant flow of customer calls with minimal wait times.
• Assisting the on-site nurse when required with administrative tasks
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Appointment booking & rebooking
• Increased client satisfaction by providing personalised treatment plans based on individual needs and goals.
• Contributed to a welcoming clinic environment by maintaining cleanliness and organisation of treatment areas.
• Enhanced clinic reputation through consistent positive patient feedback and referrals.

• Maintained an organised reception area, welcoming visitors professionally while addressing their needs promptly.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Enhanced customer satisfaction by efficiently addressing and resolving enquiries in a timely manner.
• Responded to customer calls and emails to answer questions about Property Management & Sales services.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Kept accurate records of all owner and tenant correspondence.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Attended staff meetings and took extensive notes to share with property manager.