Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Robertson

Cedar Creek,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

4
4
years of professional experience

Work History

Support Coordinator

Richmond Fellowship Queensland
07.2023 - Current
  • Office suite expertise
  • Data entry, spreadsheet collation/updates, filing, office system tidying/updating, filter incoming phone calls & emails
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Composed inter-office correspondence and provided product and service information to customers.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.

Practice Manager

Help Enterprises
01.2020 - 04.2021
  • Managed the planning, training and implementation of a support practice framework across disability and supported employment services
  • Developed and provided training to 150 frontline staff, Managers and the Executive, whilst overseeing implementation within services
  • Implementation of a framework aimed to improve the quality of life for people with intellectual disability
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Created and implemented organizational policies and procedures.

Education

Bachelor of Social Work - Social Work

University of Queensland
Brisbane, QLD
11.2007

Skills

  • Life Skills Development
  • Daily Living Assistance
  • Documentation Abilities
  • Skill Development
  • Troubleshooting
  • Administrative Management
  • Emotional Support

Timeline

Support Coordinator

Richmond Fellowship Queensland
07.2023 - Current

Practice Manager

Help Enterprises
01.2020 - 04.2021

Bachelor of Social Work - Social Work

University of Queensland

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Stephanie Robertson