Stephanie Romig

• Streamlined corporate travel processes by implementing cost-effective and efficient booking systems.
• Achieved significant savings on travel expenses by negotiating favorable contracts with airlines, hotels, and car rental agencies.
• Managed a team of travel coordinators to ensure smooth travel arrangements for all company employees.
• Developed comprehensive travel policies and procedures, resulting in increased compliance and traveler satisfaction.
• Reduced employee stress during business trips by providing personalized assistance in case of emergencies or last-minute changes.
• Established strong relationships with vendors and suppliers, leading to exclusive deals and discounts for the organization.
• Analyzed travel data to identify patterns, optimize spending, and make informed decisions regarding future bookings.
• Proactively identified areas for improvement in the corporate travel program, leading to a more efficient and sustainable structure.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Implemented office systems, training the team in new systems (Hotel Source, Sabre Red Web, Trip Proposal) and existing systems such as Helio used by the company to ensure we are utilising our Preferred Product before having to look at external OBT's to book travel for clients.
• Sharing my knowledge that I have collected over the years with the team and being able to assist when needed or help problem solve.

• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Streamlined booking processes for increased efficiency and reduced client wait times.
• Built strong relationships with clients through exceptional communication and personalized service.
• Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
• Collaborated with team members to optimize travel recommendations and share industry knowledge.
• Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
• Clearly communicating travel arrangements to ensure understanding and reduce capacity for errors.
• Maintaining a high level of product knowledge to create extensive travel itineraries - including flights, transportation and touring.
• Consistent customer care including past departures and complaint resolution.
• Updating projected profits for the financial year and adhering to sales targets independently and within a team environment.
• Reconciling bank statements and other supplier accounts.

● Maintaining an inbound and outbound call queue with daily targeted Key Performance Indicators.
● Managing confidential data provided by the Department of Health and Human Services.
● Providing accurate and sensitive instructions regarding COVID-19 quarantine regulations.
● Sustaining a sound understanding of current governmental policies and restrictions.
● Handling concerns and complaints with a professional and empathetic demeanour.
● Communicating effectively with a diverse range of people from differing multicultural and socioeconomic
backgrounds; coordinating interpreter services where required.
● Correctly identifying health symptoms or compliance concerns to escalate to the DHHS for
appropriate handling.

● Developing and implementing sales strategies.
● Guiding teams through business restructure and change.
● Developing peers and creating training presentations.
● Formulating and implementing business plans; adhering to monthly sales targets and Key Performance
Indicators.
● Maintaining both internal and external client and partner relationships.
● Scheduling and leading meetings and training sessions internally and with external stakeholders.
● Managing people and itineraries during a crisis, such as natural disasters and the current pandemic.
● Liaising with retail partners and external stakeholders via phone, email and “g-mail chat” simultaneously.
● Ensuring a flawless end-to-end customer experience from quotation to homecoming.
● Ticketing flights and analysis of airlines’ individual fare rules and limitations.
● Booking accommodation and transport requirements with high attention to detail.
● Communicating special travel requirements to suppliers for a diverse range of clientele.
● Understanding and promoting compliance with regulatory requirements.
● Building and sustaining solid client and supplier relationships and networking with industry officials.
● Handling booking errors and complaints in an efficient capacity.

• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
• Streamlined booking processes for increased efficiency and reduced client wait times.
• Built strong relationships with clients through exceptional communication and personalized service.
• Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
• Collaborated with team members to optimize travel recommendations and share industry knowledge.
• Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
• Clearly communicating travel arrangements to ensure understanding and reduce capacity for errors.
• Maintaining a high level of product knowledge to create extensive travel itineraries - including flights, transportation and touring.
• Consistent customer care including past departures and complaint resolution.
• Updating projected profits for the financial year and adhering to sales targets independently and within a team environment.
• Reconciling bank statements and other supplier accounts.

I held that position from April 2010 until I left the company. Prior to that role I was the Customer Service Second
In Charge and had held that
position from February 2006.
Responsibilities/Achievements:
• In charge of a team of about 40 people
• In charge of ordering and maintaining layouts and any changes.
• Rosters
• Counting of tills
• Assisting customers on a day to day basis with any queries and handling any customer
complaints / issues.
• Dealing with sales representatives and store visitors