Stephanie Roos
Summary
A bubbly and personable individual looking for the opportunity to work in an aged care. I am a strong team contributor who always completes tasks within timeframe and to the highest quality. My work experiences demonstrate my ability to handle multiple tasks and work independently or as part of a team. I am willing to learn and adapt easily to new environments and personalities
seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Australia Zoo
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Caregiver
Anglicare Southern Queensland
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Completed regular check-ins and progress report for each client.
Builders Cleaning
Cleaning Business
06.2022 - 06.2024
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
Childcare Assistant
Goodstart Early Learning Centre
11.2010 - 10.2014
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Planned and guided age-appropriate tasks like reading, crafts
- Promoted learning and social development through structured and unstructured playtime.
- Restocked supplies and personal hygiene products for use by students.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Logged information regarding naps, feedings, and any medications administered.
- Created and implemented activities to promote language development.
Education
No Degree - Childcare
TAFE Queensland
Bracken Ridge, QLD09.2010
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer Relations
Problem Resolution
Call center experience
Computer Proficiency
Money handling abilities
Conflict Resolution
Payment Processing
Microsoft Outlook
Follow-up skills
Microsoft Excel
Reading Comprehension
Proofreading
Stock management
Communication skills
Stress Tolerance
Timeline
Builders Cleaning
Cleaning Business
06.2022 - 06.2024
Childcare Assistant
Goodstart Early Learning Centre
11.2010 - 10.2014
Customer Service Representative
Australia Zoo
Caregiver
Anglicare Southern Queensland
No Degree - Childcare
TAFE Queensland
Similar Profiles
BRODIE DWYERBRODIE DWYER
Customer Service Attendant at Australia ZooCustomer Service Attendant at Australia Zoo
Sophia HeathSophia Heath
Volunteer at Australia ZooVolunteer at Australia Zoo
KIRRA LOUISE MCROSTIEKIRRA LOUISE MCROSTIE
Hospitality Worker at Australia ZooHospitality Worker at Australia Zoo
Emma SmithEmma Smith
Zookeeper at Australia ZooZookeeper at Australia Zoo
Kyra FieldsKyra Fields
Customer Service Representative/Outbound Customer Service Representative at Rooms To GoCustomer Service Representative/Outbound Customer Service Representative at Rooms To Go