- I have an interest in Brazilian culture and dance which led me to parade in Rio Carnival in 2020
- I am an avid traveller and have lived in London and Zimbabwe
STEPHANIE RUSERE
BRISBANE,QLD
Summary
Dynamic Team Leader at MUFG Market & Pension Services with a proven track record in empowering teams and enhancing performance through effective coaching and constructive feedback. Skilled in problem-solving and risk management, I fostered a collaborative culture that drove project success and strengthened client relationships, ensuring alignment with organizational goals.
Overview
9
9
years of professional experience
Work History
Team Leader
MUFG Market & Pension Services
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Identifying process improvements by leveraging AI capabilities reducing risk exposure and increasing productivity
- Collaborating with international teams to improve team performance and productivity
- Assisted in recruitment to build team of top performers.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
Client Relationship Manager
Link Market Services
06.2016 - 04.2024
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Aligned client expectations with internal capabilities by setting clear objectives at the outset of each project or engagement period.
- Provided expert guidance on industry trends, helping clients make informed decisions about their investments in our products or services.
- Conducted quarterly business reviews with clients to assess performance, identify opportunities, and set goals for future growth.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Education
Diploma - Event Management
College of Event Management
Brisbane, QLD06-2008
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Coaching
- Giving constructive feedback
- Task delegation
- Organizational skills
Interests
Timeline
Team Leader
MUFG Market & Pension Services
04.2024 - Current
Client Relationship Manager
Link Market Services
06.2016 - 04.2024
Diploma - Event Management
College of Event Management
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