Stephanie Russo
19 Pinneri Street, Hectorville,SA
Summary
Experienced Makeup Artist with 5 years of expertise in the beauty industry. Skilled in sales and event coordination for a prominent retail brand and accomplished Store Manager for a global fast food industry. Seeking the position of Retail Assistant at Mecca Maxima to leverage my leadership skills and passion for makeup artistry. Warm and friendly Makeup Artist with a successfully growing client base, who places a high value on nurturing relationships and adapting to individual preference. Committed to enhancing client's beauty and confidence with effective communication abilities and deep understanding of makeup products and current trends. Additionally, I have a successful track record as a Store Manager and Event Coordinator, overseeing large teams, managing sales and day-to-day operations in fast-paced environments. With these diverse skills I am enthusiastic to contribute to the growth of Mecca Maxima in a retail assistant role.
Overview
6
6
years of professional experience
Work History
Sales and Events Coordinator
Cheese Culture
03.2023 - Current
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Managed all aspects of customer sales interactions, providing expert guidance on cheese selection and pairings, resulting in a consistently high level of customer satisfaction.
- Collaborated closely with suppliers to ensure optimal stock levels, inventory management, and timely product restocking, minimising stockout and maximising sales opportunities.
- Oversaw event registration process by collecting and tracking attendee information.
- Maintained and improved the store's online presence through active management of social media accounts, effectively driving online sales and increasing brand visibility.
- Coordinated private tasting events and cheese workshops, overseeing logistics, vendor relationships, and customer bookings.
- Monitored and controlled event expenditures to meet budgets.
- Utilized social media to promote events and increase attendance.
Makeup Artist
Self Employed Services
05.2018 - Current
- 5 years experience - Utilized self-taught makeup artistry skills to provide makeup services to clients, specializing in events, bridal and editorial.
- Managed and maintained a comprehensive makeup kit, including high-quality products suitable for various skin types and tones.
- Trvaled internationally to provide makeup services for overseas destination weddings, accomodating to diverse cultural traditions and requirements.
- Built a loyal client base and fostered long-term client relationships by delivering exceptional customer service and exceeding expectations.
- Maintained a professional and hygienic makeup kit, ensuring the highest standards of cleanliness and product safety
- Kept up-to-date with industry trends and product knowledge to offer clients the latest makeup styles, products and techniques.
- Successfully managed client bookings, schedules, and payments, ensuring smooth and professional interactions throughout the process.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Carls Jr Store Manager
Agostino Group
01.2018 - 01.2023
- Managed a team of 60, providing leadership, coaching, and support to achieve performance targets and maintain a positive work environment
- Developed and implemented effective strategies to increase sales - Oversaw inventory management, ensuring product availability and accuracy, and implemented cost-saving measures
- Trained staff in customer service best practices, resulting in a 22% improvement in customer satisfaction scores
- Successfully resolved customer complaints and concerns, ensuring a high level of customer retention.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
Norwood Morialta High School
Magill, SA11.2017
Skills
- Team Leadership
- Customer Service
- Inventory Management
- Sales Growth Strategies
- Makeup Application
- Colour Theory
- Product Knowledge
- Communication
- Problem Solving
- Time Management
- Bridal Makeup Application
- Customer Consulting
Timeline
Sales and Events Coordinator
Cheese Culture
03.2023 - Current
Makeup Artist
Self Employed Services
05.2018 - Current
Carls Jr Store Manager
Agostino Group
01.2018 - 01.2023
High School Diploma -
Norwood Morialta High School
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