Stephanie Saric
Point Cook,VIC
Summary
Excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in safety compliance and team collaboration, ensuring a positive environment for both customers and colleagues. Fluent in Macedonian, enhancing service delivery to diverse clientele.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Passenger Service Agent
Dnata
Melbourne , Vic
10.2023 - 04.2025
- Assisted passengers with check-in and boarding processes.
- Managed baggage handling and ensured timely delivery to designated areas.
- Communicated flight information to passengers and addressed inquiries effectively.
- Collaborated with security personnel to uphold safety regulations for all travelers.
- Facilitated special assistance for passengers with reduced mobility or special needs.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Greeted passengers and assisted with their inquiries.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Ensured all safety protocols were followed during the check-in process.
Head Office Clerk
Explorers early learning
Melbourne , Vic
02.2019 - 07.2022
- Managed office correspondence and communication with parents and staff.
- Organized and maintained accurate student records and files.
- Coordinated scheduling for staff meetings and training sessions.
- Supported front desk operations by greeting visitors warmly.
- Assisted in event planning for community engagement activities.
- Answered incoming calls and directed them to appropriate staff members.
- Greeted visitors and provided general information about the company.
- Coordinated meetings between staff members, clients, vendors.
- Processed invoices, payments, and receipts in accordance with company policies.
- Scheduled appointments for customers using an online booking system.
- Operated cash register to process cash, check, and credit card transactions.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Computed, recorded and proofread data or reports.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Room leader
Explorers Early Learning
01.2012 - 01.2019
- Collaborated with educators to implement engaging learning experiences.
- Ensured compliance with health and safety regulations in the classroom.
- Managed classroom environment to promote positive behavior and interactions.
- Trained and supported staff in best practices for child development.
- Communicated regularly with parents regarding children's progress and needs.
- Assisted in developing individual learning plans for children with diverse needs.
- Communicated and collaborated with staff members to standardize processes and ensure smooth workflow.
- Mentored staff members on exemplary customer service to promote loyalty and retention.
- Participated in regular meetings with management team to discuss operational issues and improvement plans.
- Created weekly schedules for Room Attendants to maximize productivity.
- Practiced safe work habits and wore protective safety equipment.
Education
Certificate 3 - Children’s Services Early Childhood
Kangan Batman TAFE
02.2007 - 11.2008
VCE - English, Mathematics, History, Photography, Art
Whittlesea Secondary College
Melbourne 12.2006
Skills
- Customer service
- Time management
- Safety compliance
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Good Telephone Etiquette
- Critical thinking
- Communication
- First Aid/CPR
- Fluent in Macedonian
Secondary Education
Whittlesea Secondary College, 2006, English, Mathematics, History, Photography, Art
References
Jessica Fielder, Explorers Early Learning -Previous 2ic, 0412 475 565
Training And Education
- Certificate III in Children’s services (2007-Current)
- First aid, CPR, Anaphylaxis, Asthma certificates
- Working with children’s check
- Reggio Emilia workshops, professional developments, and conferences
Achievements And Awards
- Reflective practice (2014 & 2015)
- Partnerships with families (2016)
- Rising star (2017)
Timeline
Passenger Service Agent
Dnata
10.2023 - 04.2025
Head Office Clerk
Explorers early learning
02.2019 - 07.2022
Room leader
Explorers Early Learning
01.2012 - 01.2019
Certificate 3 - Children’s Services Early Childhood
Kangan Batman TAFE
02.2007 - 11.2008
VCE - English, Mathematics, History, Photography, Art
Whittlesea Secondary College