Stephanie Scheiwe
Cleveland,QLD
Summary
Dedicated and detail-oriented professional with a strong background in childcare, retail, and customer service, now seeking to transition into bookkeeping, payroll, and/or administration. With experience as a Childcare Educator, I have developed excellent organizational skills, accuracy in record-keeping, and the ability to manage competing priorities in a fast-paced environment. My time at Bunnings equipped me with strong customer service expertise, handling customer orders, processing invoices, and maintaining accurate documentation—skills directly transferable to finance and administrative functions. Known for reliability, clear communication, and a strong work ethic, I bring a combination of interpersonal strengths and administrative capabilities that will support efficient business operations and high-quality client service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Diploma Educator
Playnest Early Learning (Formerly Bright Future Early Education Centre)
Springwood, QLD
01.2022 - Current
- Company Overview: Formerly: Bright Future Early Education Centre Springwood
- Supervise and monitor the safety of children in care
- Meeting all the needs of each individual child
- Food Safety Compliance - Prepare and serve meals in accordance with food safety regulations.
- Help children keep good hygiene
- Change the diapers of infants and toddlers
- Building relationships with families
- Plan, organize activities and implement a curriculum that allow children to learn about the world and explore interest
- Leading and running the curriculum and routines in the room
- Administering First Aid
- Leading group time
- Ensuring that cleaning duties are completed
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Link activities to the curriculum - Early Years Learning Framework
- Linking children’s progress and milestones to the Early Years Learning Framework
- Watch for signs of emotional or developmental problems/delays in children and bring the problems to the attention of parent
- Keep records of children’s progress, routines, and interest
- Supervising Open – Acting as Nominated Supervisor until Director arrives, ensuring the Service is compliant to government standards, monitoring educator to child ratio, opening center and ensuring it is safe and ready for the days works, setting up outdoor activities, and answering phone calls and Parents queries
- Supervising close – Ensuring center is compliant to government standards, monitoring educator to child ratio, acting as Nominated Supervisor after Director has left, Answering phone calls and parents queries, ensuring activities in outdoor areas are packed away and ensuring Centre is locked up and ready for the next working day
- Promoting sustainability in the service
- Team Leadership - Provide guidance and support to staff, ensuring high-quality care and adherence to policies and procedures.
- Compliance and Documentation - Maintain records, complete incident reports, and ensure the centre complies with all regulatory requirements, including child safety standards.
- Professional Development - Participate in ongoing training to improve skills and stay updated on regulatory changes.
- Event Planning: Organize special events and activities, such as cultural celebrations or family engagement days.
- Policy Implementation - Enforce centre policies and procedures, ensuring staff and families are informed and adhering to best practices.
- Formerly: Bright Future Early Education Centre Springwood
Casual Customer Service Representative Special Orders Team Member
Bunnings Warehouse
Wynnum West, QLD
04.2020 - 01.2022
- Customer Service
- Stock Replenishment
- Cash handling
- Recovery work
- Answering phone calls
- Stock-take
- Preparing catalogue lines
- Checkout operator
- Help plan stock location to maximize sales
- Inventory control
- Follow all OH&S policies
- Maintaining a safe work environment
- Phoning suppliers regarding customer concerns, enquiries and tracking orders
- Placing orders for special order and off range items
- Placing warranty and replacement claims for customers
- Managing customer complaints
- Working in a team to complete daily goals
- Assisted customers with product inquiries and sales transactions.
- Maintained cleanliness and organization of the sales floor and stock areas.
- Collaborated with team members to manage inventory and restock shelves.
- Resolved customer complaints and provided effective solutions promptly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
Educator
Bright Future Early Education Centre
Eight Mile Plains
07.2016 - 06.2020
- Supervise and monitor the safety of children in care
- Meeting all the needs of each individual child
- Prepare meals and organize mealtimes and snacks for children
- Help children keep good hygiene
- Change the diapers of infants and toddlers
- Building relationships with families
- Plan, organize activities and implement a curriculum that allow children to learn about the world and explore interest
- Leading and running the curriculum and routines in the room
- Administering First Aid
- Leading group time
- Ensuring that cleaning duties are completed
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
- Link activities to the curriculum - Early Years Learning Framework
- Linking children’s progress and milestones to the Early Years Learning Framework
- Watch for signs of emotional or developmental problems/delays in children and bring the problems to the attention of parent
- Keep records of children’s progress, routines, and interest
- Supervising Open – Acting as Nominated Supervisor until Director arrives, ensuring the Service is compliant to government standards, monitoring educator to child ratio, opening center and ensuring it is safe and ready for the days works, setting up outdoor activities, and answering phone calls and Parents queries
- Supervising close – Ensuring center is compliant to government standards, monitoring educator to child ratio, acting as Nominated Supervisor after Director has left, Answering phone calls and parents queries, ensuring activities in outdoor areas are packed away and ensuring Centre is locked up and ready for the next working day
- Promoting sustainability in the service
- Building relationships with the community
Casual Customer Service Representative
Target
05.2013 - 03.2017
- Customer Service
- Stock Replenishment
- Cash handling
- Recovery work
- Answering phone calls
- Stock-take
- Preparing catalogue lines
- Checkout operator
- Help plan stock location to maximize sales
- Inventory control
- Follow all OH&S policies
- Maintaining a safe work environment
Customer Service Representative
Kmart
01.2013 - 03.2014
- Customer Service
- Stock Replenishment
- Cash handling
- Recovery work
- Answering phone calls
- Stock-take
- Preparing catalogue lines
- Checkout operator
- Help plan stock location to maximize sales
- Inventory control
- Follow all OH&S policies
- Maintaining a safe work environment
Education
Certificate IV - ACCOUNTING AND BOOKKEEPING
TAFE Queensland
Robina, QLD09.2025
Diploma - Early Childhood Education and Care
AUSTRALIAN CHILD CARE CAREER OPTIONS
Brisbane, QLD11-2019
Certificate III & IV - Fitness
TAFE Queensland
South Brisbane01.2015
Certificate III - CHILDREN’S Services
TAFE Queensland
Alexandra Hills, QLD01.2014
High School Diploma -
Australian Christian College Moreton
Moreton Bay, QLD12-2012
Skills
- Fast Learner
- Welcoming of Constructive feedback
- Data inputting
- Inventory management
- Bank reconciliation
- Exceptional organizational skills
- Good Communication Skills
- Working to deadlines
- Working in a team
- Typing speed of 60 WPM
- Attention to Detail
- Initiative
- Experience with Microsoft Word and Excel
- 6 Months experience with XERO
- Great time management skills
- Positive personality
- Self-motivated
- Ability to remain calm in stressful situations
- Confidentiality
- Invoice processing
- Customer relations
- Regulatory compliance
- Documentation and control
- File management
References
Alexia Alderson, Director – Early Learning Springwood, 0466519272
Volunteer Experience
- Volunteer Assistant Educator, Green Eggs Mansfield, 01/01/13, 11/01/14, Worked as a part-time volunteer as part of Tertiary studies at Metropolitan South Institute of TAFE (MSIT) at Alexandra Hills.
- Volunteer Sunday School Teacher, Immanuel Lutheran Congregation Brisbane, 01/01/14, Present
Affiliations
- Mum to my two active boys (1.5 years and 5 years) and
- Weekend beach and camping trips with my family and friends
- Maintaining a healthy body and mind
- Baking
- Regular outdoor walks
Certification
- First Aid Certificate
- Working with Children Check
Timeline
Diploma Educator
Playnest Early Learning (Formerly Bright Future Early Education Centre)
01.2022 - Current
Casual Customer Service Representative Special Orders Team Member
Bunnings Warehouse
04.2020 - 01.2022
Educator
Bright Future Early Education Centre
07.2016 - 06.2020
Casual Customer Service Representative
Target
05.2013 - 03.2017
Customer Service Representative
Kmart
01.2013 - 03.2014
Certificate IV - ACCOUNTING AND BOOKKEEPING
TAFE Queensland
Diploma - Early Childhood Education and Care
AUSTRALIAN CHILD CARE CAREER OPTIONS
Certificate III & IV - Fitness
TAFE Queensland
Certificate III - CHILDREN’S Services
TAFE Queensland
High School Diploma -
Australian Christian College Moreton
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