Dedicated and detail-oriented professional with a strong background in childcare, retail, and customer service, now seeking to transition into bookkeeping, payroll, and/or administration. With experience as a Childcare Educator, I have developed excellent organizational skills, accuracy in record-keeping, and the ability to manage competing priorities in a fast-paced environment. My time at Bunnings equipped me with strong customer service expertise, handling customer orders, processing invoices, and maintaining accurate documentation—skills directly transferable to finance and administrative functions. Known for reliability, clear communication, and a strong work ethic, I bring a combination of interpersonal strengths and administrative capabilities that will support efficient business operations and high-quality client service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Diploma Educator
Playnest Early Learning (Formerly Bright Future Early Education Centre)
Springwood, QLD
01.2022 - Current
Company Overview: Formerly: Bright Future Early Education Centre Springwood
Supervise and monitor the safety of children in care
Meeting all the needs of each individual child
Food Safety Compliance - Prepare and serve meals in accordance with food safety regulations.
Help children keep good hygiene
Change the diapers of infants and toddlers
Building relationships with families
Plan, organize activities and implement a curriculum that allow children to learn about the world and explore interest
Leading and running the curriculum and routines in the room
Administering First Aid
Leading group time
Ensuring that cleaning duties are completed
Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
Link activities to the curriculum - Early Years Learning Framework
Linking children’s progress and milestones to the Early Years Learning Framework
Watch for signs of emotional or developmental problems/delays in children and bring the problems to the attention of parent
Keep records of children’s progress, routines, and interest
Supervising Open – Acting as Nominated Supervisor until Director arrives, ensuring the Service is compliant to government standards, monitoring educator to child ratio, opening center and ensuring it is safe and ready for the days works, setting up outdoor activities, and answering phone calls and Parents queries
Supervising close – Ensuring center is compliant to government standards, monitoring educator to child ratio, acting as Nominated Supervisor after Director has left, Answering phone calls and parents queries, ensuring activities in outdoor areas are packed away and ensuring Centre is locked up and ready for the next working day
Promoting sustainability in the service
Team Leadership - Provide guidance and support to staff, ensuring high-quality care and adherence to policies and procedures.
Compliance and Documentation - Maintain records, complete incident reports, and ensure the centre complies with all regulatory requirements, including child safety standards.
Professional Development - Participate in ongoing training to improve skills and stay updated on regulatory changes.
Event Planning: Organize special events and activities, such as cultural celebrations or family engagement days.
Policy Implementation - Enforce centre policies and procedures, ensuring staff and families are informed and adhering to best practices.
Formerly: Bright Future Early Education Centre Springwood
Casual Customer Service Representative Special Orders Team Member
Bunnings Warehouse
Wynnum West, QLD
04.2020 - 01.2022
Customer Service
Stock Replenishment
Cash handling
Recovery work
Answering phone calls
Stock-take
Preparing catalogue lines
Checkout operator
Help plan stock location to maximize sales
Inventory control
Follow all OH&S policies
Maintaining a safe work environment
Phoning suppliers regarding customer concerns, enquiries and tracking orders
Placing orders for special order and off range items
Placing warranty and replacement claims for customers
Managing customer complaints
Working in a team to complete daily goals
Assisted customers with product inquiries and sales transactions.
Maintained cleanliness and organization of the sales floor and stock areas.
Collaborated with team members to manage inventory and restock shelves.
Resolved customer complaints and provided effective solutions promptly.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Conducted regular follow-up calls with customers after resolving their issues.
Educator
Bright Future Early Education Centre
Eight Mile Plains
07.2016 - 06.2020
Supervise and monitor the safety of children in care
Meeting all the needs of each individual child
Prepare meals and organize mealtimes and snacks for children
Help children keep good hygiene
Change the diapers of infants and toddlers
Building relationships with families
Plan, organize activities and implement a curriculum that allow children to learn about the world and explore interest
Leading and running the curriculum and routines in the room
Administering First Aid
Leading group time
Ensuring that cleaning duties are completed
Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime
Link activities to the curriculum - Early Years Learning Framework
Linking children’s progress and milestones to the Early Years Learning Framework
Watch for signs of emotional or developmental problems/delays in children and bring the problems to the attention of parent
Keep records of children’s progress, routines, and interest
Supervising Open – Acting as Nominated Supervisor until Director arrives, ensuring the Service is compliant to government standards, monitoring educator to child ratio, opening center and ensuring it is safe and ready for the days works, setting up outdoor activities, and answering phone calls and Parents queries
Supervising close – Ensuring center is compliant to government standards, monitoring educator to child ratio, acting as Nominated Supervisor after Director has left, Answering phone calls and parents queries, ensuring activities in outdoor areas are packed away and ensuring Centre is locked up and ready for the next working day
Promoting sustainability in the service
Building relationships with the community
Casual Customer Service Representative
Target
05.2013 - 03.2017
Customer Service
Stock Replenishment
Cash handling
Recovery work
Answering phone calls
Stock-take
Preparing catalogue lines
Checkout operator
Help plan stock location to maximize sales
Inventory control
Follow all OH&S policies
Maintaining a safe work environment
Customer Service Representative
Kmart
01.2013 - 03.2014
Customer Service
Stock Replenishment
Cash handling
Recovery work
Answering phone calls
Stock-take
Preparing catalogue lines
Checkout operator
Help plan stock location to maximize sales
Inventory control
Follow all OH&S policies
Maintaining a safe work environment
Education
Certificate IV - ACCOUNTING AND BOOKKEEPING
TAFE Queensland
Robina, QLD
09.2025
Diploma - Early Childhood Education and Care
AUSTRALIAN CHILD CARE CAREER OPTIONS
Brisbane, QLD
11-2019
Certificate III & IV - Fitness
TAFE Queensland
South Brisbane
01.2015
Certificate III - CHILDREN’S Services
TAFE Queensland
Alexandra Hills, QLD
01.2014
High School Diploma -
Australian Christian College Moreton
Moreton Bay, QLD
12-2012
Skills
Fast Learner
Welcoming of Constructive feedback
Data inputting
Inventory management
Bank reconciliation
Exceptional organizational skills
Good Communication Skills
Working to deadlines
Working in a team
Typing speed of 60 WPM
Attention to Detail
Initiative
Experience with Microsoft Word and Excel
6 Months experience with XERO
Great time management skills
Positive personality
Self-motivated
Ability to remain calm in stressful situations
Confidentiality
Invoice processing
Customer relations
Regulatory compliance
Documentation and control
File management
References
Alexia Alderson, Director – Early Learning Springwood, 0466519272
Volunteer Experience
Volunteer Assistant Educator, Green Eggs Mansfield, 01/01/13, 11/01/14, Worked as a part-time volunteer as part of Tertiary studies at Metropolitan South Institute of TAFE (MSIT) at Alexandra Hills.
Volunteer Sunday School Teacher, Immanuel Lutheran Congregation Brisbane, 01/01/14, Present
Affiliations
Mum to my two active boys (1.5 years and 5 years) and
Weekend beach and camping trips with my family and friends
Maintaining a healthy body and mind
Baking
Regular outdoor walks
Certification
First Aid Certificate
Working with Children Check
Timeline
Diploma Educator
Playnest Early Learning (Formerly Bright Future Early Education Centre)
01.2022 - Current
Casual Customer Service Representative Special Orders Team Member