Stephanie Smallwood
0456 873 714
Wulguru,QLD
Summary
Seeking employment with a respected company to showcase strong work ethic and integrity. Committed to becoming a valuable asset and contributing to organizational success.
Overview
19
19
years of professional experience
Work History
Cleaner
Big Red Carpet Cleaning
01.2014 - Current
- Vacuuming
- Moving Furniture
- General cleaning duties
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
Receptionist
Red Fox Photographics
01.2012 - 12.2013
- General front reception duties
- Diary Management for the photographer
- Assisting the photographer on location
- Handling of money, issuing of receipts
- Account Reconciliations
- Ordering of supplies for Office and Photographer
- Daily positive interaction with clients
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Call Centre Operator
DHS
01.2012 - 12.2012
- Answering Inbound Calls
- Data entry
- Address customer service inquiries in a timely and accurate fashion
- Give accurate and appropriate information to answer question, troubleshoot issues and resolve complaints
- Transfer important urgent matters to the appropriate senior in charge
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Home Duties
01.2011 - 12.2012
- Looking after sick mother and caring for child
Donut King
01.2010 - 12.2010
- Serving drinks and food
- Preparing food products and drinks
- Stocktake
- Operate till
- General Cleaning duties
- Daily positive interaction with suppliers
Office Administration / Teacher’s Aide
Mornington Island State School
01.2008 - 12.2009
- General cleaning duties
- Mailing duties
- Banking
- Collecting staff lunches
- Assisted teachers with supervision and care of group of 30 children.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Copied, organized and distributed classroom assignments or other paperwork.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Personal Care Worker
Kuba Natha Aged Persons Hostel
01.2006 - 12.2008
- Personal care of residents
- General House Keeping
- Assisting residents during meal times
- Assisting the nursing staff when required
- Assisting residents during leisure activities
- Awareness and understanding of infection control, correct procedures for manual handling, and OH&S
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed trust-based relationships with both clients and their families through clear communication and empathetic caregiving approach.
- Enhanced client satisfaction by providing personalized care and attention to their daily needs.
- Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
- Prioritized safety measures within the home environment by identifying potential hazards and implementing preventive strategies.
- Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Used company software and databases to maintain records of services performed and patient conditions.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Managed time efficiently while multitasking between multiple clients'' diverse needs and schedules.
- Improved client''s overall well-being by assisting with personal hygiene tasks, such as bathing and grooming.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored and assisted residents through individual service plans.
Receptionist / Data Entry Clerk
Lewis Fire Protection
01.2007 - 12.2007
- Front reception duties
- Data Entry
- Time sheet preparation for trade staff
- Competent with Computers and Software
- Daily cash balance, banking, receipting, invoicing
- Filing – maintaining and updating files
- Excellent verbal and written skills
- General office procedures
Education
Working with Children Blue card -
01.2008
Food Handlers Certificate -
01.2008
First Aid Certificate -
01.2007
Skills
- Cleaning and sanitizing
- Housekeeping
- Reliability and punctuality
- Interior and exterior cleaning
- Health and safety compliance
- Laundry
- Restroom upkeep
- Safe cleaning with chemicals
- Proper chemical handling
Licence
Manual 'C' Class
References
- Mona Anau, 47457241, Principal Mornington Island School
- Tanya Mahoney, 0412618211, Red Fox Photographics
- Vicki Wells, 0447 820 530, Kuba Natha Aged Persons Hostel
Personalattributesandabilities
- Honest and trustworthy with a positive attitude.
- Well presented, neat and tidy appearance.
- Hardworking, dedicated and motivated.
- Previous computer skills and experience.
- Polite and efficient telephone manner.
- Good communication and interpersonal skills.
- Team player – Establishes and maintains excellent, friendly and professional work ethics.
- Neat and legible hand writing.
- Willing to learn new skills, quick learner.
- Excellent time management skills.
Timeline
Cleaner
Big Red Carpet Cleaning
01.2014 - Current
Receptionist
Red Fox Photographics
01.2012 - 12.2013
Call Centre Operator
DHS
01.2012 - 12.2012
Home Duties
01.2011 - 12.2012
Donut King
01.2010 - 12.2010
Office Administration / Teacher’s Aide
Mornington Island State School
01.2008 - 12.2009
Receptionist / Data Entry Clerk
Lewis Fire Protection
01.2007 - 12.2007
Personal Care Worker
Kuba Natha Aged Persons Hostel
01.2006 - 12.2008
Food Handlers Certificate -
First Aid Certificate -
Working with Children Blue card -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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