Stephanie Smith
Tamworth,NSW
Summary
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices, I am a seeking a competitive role that offers professional challenges to continue to grow my career within the Operational/ Construction industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Manager
Tamworth Shoppingworld - McConaghy Group Pty Ltd
06.2023 - Current
- Liaising with 40+ retailers
- Improved retailer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coordinated promotional events to generate increased foot traffic into the retailers.
- Assisted in recruiting, hiring and training of team members.
- Analysing 40+ tenancies turnover figures
Marketing Manager
Tamworth Shoppingworld - McConaghy Group Pty Ltd
06.2021 - 06.2023
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
Administrative Officer
Tamworth Shoppingworld - McConaghy Group Pty Ltd
07.2017 - 06.2021
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Answering, transferring all phone calls to relative persons
- Liaising with Customers, Tenants, Cleaners, Security & Contractors daily.
- Handling complaints
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
Hospitality Worker
Mel's Patisserie
06.2016 - 06.2017
- Barista
- Customer Service
- Money Handling
- Stock Ordering
- Maintaining Clean Work Space
- Following WHS practices
Hospitality Worker
Kaycees Cafe
04.2008 - 06.2016
- Cook
- Barista
- Following all WHS procedures ie. cleaning
- Managed front of house and back
- Money Handling
- Checking stock levels/Ordering
Education
Certificate III - Business Administration
TAFE NSW
Tamworth, NSW11.2015
High School Diploma -
Tamworth High School
Tamworth South, NSW11.2008
Skills
- Customer Service
- Business Development
- Operations Management
- Business Administration
- Complaint Resolution
- Time Management
- Budget Control
Certification
First Aid
Mental Health First Aid
Health and Safety Representative
Timeline
Retail Manager
Tamworth Shoppingworld - McConaghy Group Pty Ltd
06.2023 - Current
Marketing Manager
Tamworth Shoppingworld - McConaghy Group Pty Ltd
06.2021 - 06.2023
Administrative Officer
Tamworth Shoppingworld - McConaghy Group Pty Ltd
07.2017 - 06.2021
Hospitality Worker
Mel's Patisserie
06.2016 - 06.2017
Hospitality Worker
Kaycees Cafe
04.2008 - 06.2016
Certificate III - Business Administration
TAFE NSW
High School Diploma -
Tamworth High School
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