Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

Stephanie Stone

Cobar,NSW

Summary

With a broad background in management, coordination, disability services and administration, I have the knowledge and skills to create and promote a safe and productive work environment.

I enjoy taking on new challenges, and looking at new ways to challenge myself, broaden my perspective, and enrich the lives of others. I am dedicated to performing at the highest standard achievable.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Transport Coordinator - Orana Farwest/New England

LiveBetter
06.2022 - Current
  • Supervision and management of our paid Transport & Volunteer Team, situated across the Farwest and New England areas of NSW.
  • Government compliance, auditing, reporting and administration duties.
  • Co-ordinated transport services to match the needs of our clients and carers and provided excellent customer service
  • Increase in client participation and service rates.
  • Schedule drivers to ensure the most efficient day to day operations within the transport team.
  • Promote, develop and maintain positive partnerships with internal and external key stakeholders and clients
  • Support paid drivers throughout recruitment, training, and management.
  • Administer the safety management system and encourage a strong safety culture.
  • Supervise daily administrative duties which include new client entry, TSFNSW funding applications and correct funding allocations, trip verification, vehicle logs, monthly KPI reports and more across our Team.
  • Provided timely transportation of diverse clients to surrounding healthcare facilities
  • Resolved maintenance and repair issues for vehicles and equipment.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Disability Support Worker

LiveBetter
06.2022 - Current
  • Work closely with clients and parents to monitor and record social, behavioural and academic growth.
  • Collaborated with parents on home care and support for children with disabilities.
  • Assist clients to identify and reach individual goals, supporting independent progression and social skills.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Use of CTARS to maintain records of services performed and apparent condition of patients.

Site Operations Manager & Finance Management

Inland Petroleum
01.2019 - 06.2022
  • Overall site management to ensure smooth operation and sales.
  • Leadership and responsibility of over 40 Employees across two departments.
  • Liaising between leading corporate business manager’s and 11 coordinating sites across NSW.
  • Establishing buildable relationships with clients & account holders.
  • Recruitment, inductions, rostering and training of staff. Conducting performance reviews, and delivery of disciplinary action where needed.
  • HSEQ Reporting, safety management and control.
  • Organization of bulk petroleum logistics, including scheduling of Trucks, providing accurate measurements to monitor for loss and scheduling purposes.
  • Creating and verifying invoices, overseeing accounts payable and receiving transactions.
  • Providing support in budget preparation and targets.
  • Met weekly with corporate leaders to discuss financial information according to current needs, budgets operations and initiate financial planning.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Stock control, purchasing and profit/loss reporting for 10 stock departments.
  • Other general administration tasks as required (such as submission of WHS reports, site auditing, handling hazardous material, government price changes, producing shop and product signage etc).
  • Organised monthly toolbox meetings to provide staff with support, communication and training to achieve top client satisfaction.

Hotel Licensee and Manager

Mcgirr Family Hotels - T/A The Grand Hotel
07.2017 - 03.2020
  • General site operations including sales, budget, costing, staff development, recruitment, rostering and promotions
  • Front of house drink and gaming service, and the ability to multi task in a fast paced and demanding environment
  • Communicating with staff, vendors, clients, local Council, Police and Courts and the ability to maintain relationships.
  • Management of vendor accounts, business accounts, banking and wages
  • Providing necessary training to team members, and ensuring correct laws and procedures are followed
  • Leadership of a team of 15 staff members
  • Organization, planning and stock control
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.

Skills

  • Operations & Staff management
  • Team recruitment, training and onboarding
  • Disability & social support
  • Establishing and management of Client relationships
  • Transportation and logistics coordination
  • Administrative support

Certification

  • Undergraduate in Psychological Science (currently studying)
  • NDIS Worker Check: 22477933
  • Working with Children’s Check - WWCC2323193E
  • Police Check - NSWPF-2021-947024
  • First Aid/CPR/Life Support
  • Certificate of Completion - 'Quality, Safety and You' - NDIS Worker Orientation Module
  • Food Safety Supervisor
  • Certificate II Hospitality
  • Certificate in Robbery Response + Dealing with Aggressive Customer including Active Shooter Preparedness Training
  • Responsible Service of Alcohol
  • Responsible Conduct of Gambling
  • Class C Drivers Licence
  • Year 10 School Certificate

References

  • Charmaine Arnold - Interrelate / McGirr Family Hotels

mainy74@yahoo.com.au

0448 302 022

  • Stacey Trudgett - Transport Liaison Officer - LiveBetter

0457 593 881

  • Tori Cook - Orana Farwest Coordinator for Disability / LiveBetter

Tori.cook@livebetter.org.au

0488 540 071

  • Myshelle Gillette - Orana Farwest Coordinator for Disability / LiveBetter

myshellerauahi@hotmail.com

0400 552 928

Timeline

Transport Coordinator - Orana Farwest/New England

LiveBetter
06.2022 - Current

Disability Support Worker

LiveBetter
06.2022 - Current

Site Operations Manager & Finance Management

Inland Petroleum
01.2019 - 06.2022

Hotel Licensee and Manager

Mcgirr Family Hotels - T/A The Grand Hotel
07.2017 - 03.2020

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Stephanie Stone