Stephanie Tang
Overview
6
6
years of professional experience
Work History
Talent & Culture Manager
Novotel, Mercure & Ibis Darwin Airport Hotels
05.2023 - 06.2025
- Focus on the continual improvement of quality in the Hotel, advise the Department Head team on quality initiatives and assist in their implementation.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
Talent & Culture Executive
Mercure & Novotel Darwin Airport Hotels
07.2022 - 05.2023
- Oversee recruitment to meet hotel staffing needs following hotel and company guidelines.
- Liaise with the T&C Manager, General Manager and Department Heads team regarding transfer and promotion of personnel, counseling staff where necessary.
- Assist in compilation of monthly Talent & Culture report.
- Regularly ensure information is communicated to all staff via email, staff bulletin boards and employee website.
- Assist in the effective operation of the WHS committee to meet Accor policy guidelines.
Talent & Culture Coordinator
Mercure & Novotel Darwin Airport Hotels
09.2021 - 07.2022
- Support Department Heads in recruitment to meet staffing needs following hotel and company guidelines including updates on Taleo and to speculatively received resumes.
- Assist with the creation of offer paperwork, payroll set-up (WageEasy) and orientation of new starters.
- Review, check and maintain records of all employees identification and work rights documents.
- Assist and follow up with employee enquiries, assist where possible or arrange for response to provide in a timely manner including IT support on AHAcademie, employee website and Docusign systems as well as requests for employment confirmation letter.
- Facilitate the smooth running of Talent & Culture by ensuring adequate supply of materials and equipment including ordering staff gifts, training materials, Heartist Bievenue cards, name badges and uniforms.
- Support in arrangements for all staff meetings such as monthly meetings and Christmas parties to include slide shows, equipment and communication.
Guest Service Agent
Mercure & Novotel Darwin Airport Hotels
03.2020 - 09.2021
- Assisted guests with check-ins, account inquiries and any additional services needed
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
- Handled reservations and answered questions from interested patrons for a busy hotel
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction
Guest Service Agent
Mercure Kakadu Crocodile Hotel
06.2019 - 03.2020
- Provided guest assistance, including recommendations for tourist attractions
- Answered guest inquiries and provided information regarding hotel services and amenities
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Assisted guests with check-ins, account inquiries and any additional services needed
- Achievement : Heartist of the Month -August 2019
Education
Bachelor of Creative Arts & Industries - Public Relation & Marketing
Charles Darwin University
Australia2019
Diploma in Mass Communication - Major in Public Relations
Han Chiang College
Malaysia2016
Additional Information
LinkedIn : https://www.linkedin.com/in/stephanie-tang-044021186/
Reference
Available upon request
Timeline
Talent & Culture Manager
Novotel, Mercure & Ibis Darwin Airport Hotels
05.2023 - 06.2025
Talent & Culture Executive
Mercure & Novotel Darwin Airport Hotels
07.2022 - 05.2023
Talent & Culture Coordinator
Mercure & Novotel Darwin Airport Hotels
09.2021 - 07.2022
Guest Service Agent
Mercure & Novotel Darwin Airport Hotels
03.2020 - 09.2021
Guest Service Agent
Mercure Kakadu Crocodile Hotel
06.2019 - 03.2020
Bachelor of Creative Arts & Industries - Public Relation & Marketing
Charles Darwin University
Diploma in Mass Communication - Major in Public Relations
Han Chiang College
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