Stephanie Taylor
Kennington,VIC
Summary
Dynamic leader with a proven track record at Prouds The Jewellers, enhancing customer satisfaction and driving sales growth from under $1M to almost $2M. Expert in inventory control and team building, I excel in creating engaging customer experiences and fostering a culture of excellence and accountability.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Hanes Australasia
Bendigo, VIC
09.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented campaigns and promotions to help with developing goods and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Assessed operational efficiency of the store's departments.
- Developed strategies to maximize sales and profitability.
Assistant Store Manager
Goldmark Jewellers
03.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Store Manager
Prouds The Jewellers
01.2021 - 01.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Maintained a top 5 position for sales amongst 20 stores around the state.
- Contributed to consistent sales growth from under $1M sales to almost $2M while achieving all KPI's and targets.
Sandwich Maker
SUBWAY®Restaurants
01.2010 - 01.2024
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
Assistant Store Manager
Prouds The Jewellers
03.2016 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Diploma - Business Administration
Trainsmart Australia
Online10.2022
High School Diploma -
Mooroopna Secondary College
Mooroopna10.2013
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Customer Service Management
- Personnel development
- Promotional planning
- Hourly shift management
- Inventory oversight
- Sales promotions
- Budget administration
- Multitasking and organization
- Loss prevention
Certification
Diploma - Business Administration
Timeline
Store Manager
Hanes Australasia
09.2024 - Current
Assistant Store Manager
Goldmark Jewellers
03.2024 - Current
Store Manager
Prouds The Jewellers
01.2021 - 01.2024
Assistant Store Manager
Prouds The Jewellers
03.2016 - 01.2021
Sandwich Maker
SUBWAY®Restaurants
01.2010 - 01.2024
Diploma - Business Administration
Trainsmart Australia
High School Diploma -
Mooroopna Secondary College
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