Stephanie Thompson
Ellenbrook,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
General Manager
CAPER Group
11.2021 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
General Manager
ARAC Refrigeration & Air Conditioning
02.2014 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed budget implementations, employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Interior Design
The Interior Design Institute
Online2017
No Degree - Hospitality Cert IV
Training Gov
Online 2010
Skills
- Administrative Management
- Employee Relations
- Human Resources Management
- Decision-Making
- Finance and Accounting Oversight
- Efficient multi-tasker
- Staff Scheduling
- Contract Administration
- Team Player
- Payroll Administration and Timekeeping
- Staff hiring
- Employee reviews
Timeline
General Manager
CAPER Group
11.2021 - Current
General Manager
ARAC Refrigeration & Air Conditioning
02.2014 - Current
No Degree - Interior Design
The Interior Design Institute
No Degree - Hospitality Cert IV
Training Gov
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