Summary
Overview
Work History
Education
Skills
Timeline
Generic

STEPHANIE TOLJ

Sydney

Summary

Dynamic retail management professional with proven track record in driving revenue growth and enhancing employee training at Country Road. Expertise in inventory management and customer service, implementing strategies that boost operational efficiency and team performance. Strong conflict resolution skills and ability to build relationships that contribute to business success. Leadership experience focused on fostering cultural change and improving team cohesion.

Overview

34
34
years of professional experience

Work History

Assistant Store Manager

Country Road
QVB
02.2024 - Current
  • I executed business strategies to enhance revenue and broaden market reach.
  • I mentored store associates through formal and informal interactions to elevate their skills.
  • Trained new employees on policies, procedures, and customer service standards.
  • Supervised cash-handling processes, ensuring accuracy and minimising discrepancies.
  • Resolved customer complaints promptly to uphold high satisfaction levels.
  • Delegated assignments based on team strengths to optimise service efficiency.
  • Maintained accurate records of transactions, inventory, and employee performance metrics.
  • Conducted routine inspections to verify compliance with safety regulations.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Provided training to new employees on company policies and procedures.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Delegated work to staff, setting priorities and goals.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Directed day-to-day store activities, emphasising customer service, inventory oversight, and employee scheduling.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Supervised inventory management and coordinated apparel arrangements to ensure complete stock readiness.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Project Manager ~ Recruitment

Centurion Security Management
01.2021 - 11.2023
  • Executed hiring, onboarding, and induction processes for high-need security roles in Allied Health sector.
  • Sourced local candidates for diverse Allied Health positions at Nepean, Blacktown, Westmead, St Vincents, and St George Hospitals.
  • Developed recruitment strategies in collaboration with business managers to align with current needs.
  • Formulated communication strategies to keep stakeholders informed about recruitment progress.
  • Ensured compliance with all SLED and Allied Health regulations for new employees.
  • Collaborated with line managers to interview candidates, leveraging a broad referral network.
  • Partnered with HR and cross-functional teams to achieve targeted business outcomes.
  • Managed work allocation between on-site and off-site teams to optimize efficiency.

Store Manager

Healthy Life Group (Woolworths)
Randwick
01.2016 - 09.2019
  • Enhanced in-store customer experience to drive satisfaction and loyalty.
  • Analysed stock levels across eight stores to maximize sales revenue.
  • Managed staffing, recruitment, and scheduling for multiple store teams.
  • Executed daily cash handling and reconciliation processes to ensure accuracy.
  • Collaborated with suppliers on new planograms to optimise store layouts.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Established customer service standards and monitored staff compliance.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Monitored inventory levels and placed orders to restock shelves.
  • Managed daily banking activities such as deposits and withdrawals.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Coordinated product tastings and merchandising initiatives with Randwick Centre Management.
  • Partnered with Buying Team to introduce new product ranges network-wide.
  • Reviewed customer feedback to implement operational improvements.

Wellness Consultant/Duty Manager

About Life
Rozelle
10.2012 - 08.2015
  • Formulated and prepared herbal remedies within dispensary environment.
  • Managed dispensary operations, including opening, closing, and after-hour deliveries.
  • Conducted inventory management and weekly ordering for herbal medicine supplies.
  • Collaborated with suppliers such as Bioceuticals and Nutrition-Care to enhance product offerings.
  • Reviewed and refined herbal product range, reporting findings to Cluster Manager.
  • Coordinated professional development and training sessions for team members.
  • Delivered health education talks at workshops and community events, boosting health knowledge.
  • Developed personalised nutrition plans based on client lifestyles and medical histories.

Recruitment Manager

ABC (Australian Broadcasting Company)
01.1999 - 01.2006
  • Supplied recruitment solutions for Classic FM, ABC 702, News Radio, Triple J, Marketing, and Corporate Affairs.
  • Conducted end-to-end recruitment processes, including sourcing, screening, interviewing, selection, and onboarding.
  • Liaised with Directors and line managers to align recruitment strategies with departmental needs.
  • Developed targeted marketing strategies to attract potential candidates.
  • Implemented comprehensive staff induction programs to enhance employee integration.
  • Rolled out successful graduate programs to cultivate talent within the organization.
  • Provided detailed performance reports to Senior Directors and Head Office Executives for strategic decision-making.

Buying Assistant

Witchery Fashion
01.1995 - 01.1998

Assistant Store Manager

SEAFOLLY Swimwear
Westfield Southland
01.1991 - 01.1994

Education

Diploma in Beauty -

Sydney Beauty and Dermal Institute
01.2020

Certificate IV - Iridology

Endeavour College
01.2010

Bachelor of Health Science - Complementary Medicine

Australian College of Natural Therapies (ACNT)
01.2009

High School Diploma -

Firbank Anglican Girls Grammar School
Melbourne, VIC

Skills

  • Inventory management
  • Customer service excellence
  • Employee training
  • Visual merchandising
  • Cash handling
  • Sales strategy
  • Recruitment strategies
  • Conflict resolution
  • Communication skills
  • Budgeting and cost control
  • Task prioritization
  • Revenue growth
  • POS systems expertise
  • Written communication
  • Assignment delegation
  • Continuous improvement
  • Loss prevention strategies
  • Time management
  • Professional demeanor
  • Profit and loss accountability
  • Relationship building
  • KPI tracking
  • Store operations management

Timeline

Assistant Store Manager

Country Road
02.2024 - Current

Project Manager ~ Recruitment

Centurion Security Management
01.2021 - 11.2023

Store Manager

Healthy Life Group (Woolworths)
01.2016 - 09.2019

Wellness Consultant/Duty Manager

About Life
10.2012 - 08.2015

Recruitment Manager

ABC (Australian Broadcasting Company)
01.1999 - 01.2006

Buying Assistant

Witchery Fashion
01.1995 - 01.1998

Assistant Store Manager

SEAFOLLY Swimwear
01.1991 - 01.1994

Diploma in Beauty -

Sydney Beauty and Dermal Institute

Certificate IV - Iridology

Endeavour College

Bachelor of Health Science - Complementary Medicine

Australian College of Natural Therapies (ACNT)

High School Diploma -

Firbank Anglican Girls Grammar School

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