Stephanie Trochilas
Sydney
Summary
Detail-oriented and highly organized Legal Administrator providing administrative support in fast-paced legal environment. Proven track record in managing legal documentation, coordinating case files, and liaising with clients, solicitors, barristers and other external parties. Demonstrated proficiency in legal research, case management software (LEAP), and maintaining strict confidentiality in accordance with industry regulations. Eager to transition into a Paralegal role, leveraging a strong foundation in legal processes, document preparation, and client relations.
Currently a final year undergraduate law student seeking an opportunity to progress in the legal industry, particularly in personal injury. I possess a keen interest in expanding my knowledge in areas of personal injury, family and commercial law, while contributing to the efficiency and success of a legal team. Ready to bring exceptional organizational skills, attention to detail, and a commitment to excellence to support complex legal matters at a higher level.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Legal Administrator
Fern Lawyers
07.2024 - Current
- Assisting two Solicitors with all initial workers compensation, public liability and motor vehicle accident tasks.
- Drafting documents including: Initial Letter of Advice to Clients, Reply to Particulars, s66 Notice, Letter's of Instruction to Medical Assessor's, PIRS Statements, Invoices to accounts and the Internal Review Office, Drafting ILARS funding grant applications, Cost Agreements, Cost Disclosures, PIAWE calculations.
- Legal software: the use of LEAP and e-brief for all daily tasks.
- Diary management of solicitors.
Customer Banking Specialist
Commonwealth Bank of Australia
04.2023 - 07.2024
- Demonstrated customer care through continuous positive customer feedback and NPS.
- Contributing and collaborating with other key business units by identifying opportunities for customers needs including home lending, business lending, merchants, private banking.
- Key Job activities include: Opening of new accounts and personal banking products , credit card applications,
- Highly adaptable and eager to learn. I have been up-skilled in other area(s) of the branch including Safe Custody. I strive to support my colleagues and teams in other areas when possible to ensure a great customer experience and team environment.
- Effectively managing risk by adhering to and implementing the organisations policies and procedures to the highest standards to ensure the best outcomes for clients and the organisation
Personal Banking Consultant
HSBC
05.2022 - 04.2023
- Key job activities included: telling, new accounts, credit card applications, international money transfers, identifying opportunities for other business units, client management.
- Branch NPS leader; I conducted weekly training sessions for the branch team on triggering and generating responses for NPS surveys. I also attended regional meetings regarding the organisations NPS performance each month.
- Received the‘ Fraud Hero’ award by HSBC CEO and Head of WPB. Recognised for preventing and intercepting a large scale scam in which a client fell victim to. I demonstrated a high level of client care and attention to detail in identifying this scam when my customers presented to the branch with a fraudulent ‘PEXA’ form for a property settlement.
Executive Assistant
Mane Painters Hair Studio
05.2019 - 04.2022
- Completion of payroll (weekly) using XERO software.
- All stages of the employment processes including interviews, hiring and termination of employment.
- Liaising with suppliers and stockists; completing weekly salon supply orders.
- Online Retail store management; fulfilling orders, updating inventory levels.
- Diary and Email Management for the Director; scheduling educational courses, meetings with stockists/suppliers and client appointments.
- Expense Management; completing all payments and orders, managing weekly salon budgets for both salon locations.
Education
Bachelor of Business And Bachelor of Laws - Business (Major in Finance) And Law
University of Technology Sydney
Sydney, NSW11-2025
Skills
- Usage of LEAP Legal Software
- File Organization
- Office Administration
- Drafting Legal Documents
- Providing Empathetic Service to Clients
- Outstanding Written and Verbal Communication
- Highly Adaptable
- Task Prioritisation
- Exceptional Time Management and Organisation
Certification
Cert III Financial Services
Timeline
Legal Administrator
Fern Lawyers
07.2024 - Current
Customer Banking Specialist
Commonwealth Bank of Australia
04.2023 - 07.2024
Personal Banking Consultant
HSBC
05.2022 - 04.2023
Executive Assistant
Mane Painters Hair Studio
05.2019 - 04.2022
Bachelor of Business And Bachelor of Laws - Business (Major in Finance) And Law
University of Technology Sydney
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