Stephanie Umeugo
Adelaide,SA
Summary
I am a customer service officer with 4 years of experience interfacing with clients and dedicated outside-the-box strategic thinker and an expertise in customer relationship management, conflict resolution, time management and document control.
I have an effective customer service approach in assisting customers using active listening and customer needs assessment to offer targeted solutions, consistently friendly and professional when handling diverse customer needs in high-volume call center environments.
I like to manage workflow and optimize team strengths to meet service quotas and I am also flexible with any administration/customer service role provided to me in resolving customer concerns and inquiries. I am skilled at accurately documenting call details, preparing reports and arranging service as well as well-versed in providing helpful answers and relevant information to retain clients.
Overview
4
4
years of professional experience
Work History
Customer Service Officer(Remote)
Mackillop Family Services
06.2022 - 10.2023
- Assisted customers with queries including phone and email, using initiative and judgement to assess and forward queries to appropriate team members.
- Assisted with customer accounts, including raising customer invoices and responding to account queries
- Data entry, including updating and maintaining the customer database
- Updated account information to maintain customer records.
- Support the team with administration tasks including travel bookings
- Responsible for end-end fulfilment of customer,training and international orders to ensure prompt and excellent services,
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Customer Service Representative
Timekeepers International Limited
01.2021 - 03.2022
- Provided primary customer support to internal and external customers.
- Gathered required information from customers for settlement reviews and followed up on management determined results.
- Performed extensive analytical calculations, including complete audit of each mutual fund to identify highest possible results.
- Attended departmental meetings, providing feedback to enhance future performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversation
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Associate
GLO Nigeria (Telecommunication Company)
12.2019 - 10.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Telephone marketing
- Followed communication procedures, guidelines and policies
- Generated new sales leads to achieve and exceed monthly sales goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Science - Food Science And Technology
Imo State University
Nigeria09.2019
High School Diploma -
Holy Rosary College
Nigeria06.2014
Skills
- Customer Service
- Call Center Operations
- Call Management
- Account Updating
- Written and Oral Communication
- Documentation and Reporting
- Data Entry
- LiveChat
- Analytical Skills
- Cloud Applications
Certificate
Scrum Master (Inview)
References
Available on request
Timeline
Customer Service Officer(Remote)
Mackillop Family Services
06.2022 - 10.2023
Customer Service Representative
Timekeepers International Limited
01.2021 - 03.2022
Sales Associate
GLO Nigeria (Telecommunication Company)
12.2019 - 10.2020
Bachelor of Science - Food Science And Technology
Imo State University
High School Diploma -
Holy Rosary College
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