Stephanie Umeugo
customer care officer
Rosewater,SA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Voluntary Worker
RCCG (Jubilee Centre)
11.2023 - Current
- Enhanced community engagement by organizing and participating in outreach programs.
- Socialised and met first-timers
- Provide assistance to children support workers
- Joined in the choir
Customer Service Representative
Timekeepers International Limited
03.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Officer ( Contractor)
GLO Nigeria (Telecommunication Company)
08.2020 - 11.2021
- Reduced response time by managing high call volumes.
- Generated sales lead.
- Provided accurate, valid and complete information by using the right methods.
- Followed communication procedures, guidelines and policies.
- Telephone Marketing.
Education
Bachelor of Science - Food Sciences And Technology
Imo State University
Nigeria09.2019
High School Diploma -
Holy Rosary College
Nigeria06.2014
Skills
- Information Security
- Data Collection
- Microsoft Excel
- Paperwork Processing
- Call Management
- Product Knowledge
- Computer Proficiency
- Customer Relations
- Customer Relationship Management (CRM)
- Credit Card Payment Processing
- Microsoft Word
Additional Information
Referees
Available on request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Voluntary Worker
RCCG (Jubilee Centre)
11.2023 - Current
Customer Service Representative
Timekeepers International Limited
03.2022 - 10.2023
Customer Service Officer ( Contractor)
GLO Nigeria (Telecommunication Company)
08.2020 - 11.2021
Bachelor of Science - Food Sciences And Technology
Imo State University
High School Diploma -
Holy Rosary College
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