Summary
Work History
Education
Skills
Timeline
Generic

Stephanie Villiers McPherson

Waterview Heights,NSW

Summary

Dynamic leader with a proven track record at Michael Reid, enhancing customer satisfaction and employee retention through innovative sales strategies and effective team development. Expert in retail sales and customer service management, I excel in fostering vendor relationships and driving business growth. Skilled in teamwork and problem-solving, I consistently achieve and surpass sales targets.

Work History

Kiosk Manager

Michael Reid
  • Fostered a positive work environment, leading to increased employee retention rates.
  • Communicated product details and demonstrated benefits to connect with customers and complete sales.
  • Improved sales performance through effective merchandise display and promotional strategies.
  • Conducted regular performance evaluations for team members, providing constructive feedback for professional growth.
  • Established strong vendor relationships for timely product deliveries and competitive pricing options.

Personal Care Support

Dougherty Village
  • Fostered a positive work environment, leading to increased employee retention rates.
  • Communicated product details and demonstrated benefits to connect with customers and complete sales.
  • Improved sales performance through effective merchandise display and promotional strategies.
  • Conducted regular performance evaluations for team members, providing constructive feedback for professional growth.
  • Established strong vendor relationships for timely product deliveries and competitive pricing options.

Education

Graduate Diploma - Reflexology Practitioner

Sharon Stathis School of Reflexology
Brisbane, QLD
10.1997

Yr12 -

Glen Innes High School
Glen Innes, NSW
1990

Skills

  • Leadership development
  • Retail sales
  • Customer experience
  • Customer satisfaction
  • Employee training
  • Scheduling coordination
  • Store maintenance
  • Merchandise planning
  • Sales management
  • Escalation management
  • Loss prevention
  • Promotional planning
  • Paperwork reconciliation
  • Apparel sales
  • Hiring and developing
  • Replenishment
  • Customer service
  • Store operations
  • Performance analysis
  • Marketing strategy
  • Business development
  • Buyer awareness
  • In-store promotions
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Customer service management
  • Effective leader
  • Relationship building
  • Staff training/development
  • Employee motivation
  • Self motivation
  • Conflict resolution
  • Recruitment and hiring
  • Goal setting
  • Operations management
  • Staff management
  • Scheduling
  • Hiring and onboarding

Timeline

Kiosk Manager

Michael Reid

Personal Care Support

Dougherty Village

Graduate Diploma - Reflexology Practitioner

Sharon Stathis School of Reflexology

Yr12 -

Glen Innes High School

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Stephanie Villiers McPherson