Luigi Volpe
Mount Duneed
Summary
Dynamic leader with proven expertise in front of house management and health code compliance honed at Two Sugars Torquay. Excelled in enhancing patron satisfaction and streamlining operations, leading a 25-person team to drive profitable food and beverage sales. Skilled in marketing and fostering positive customer relationships, significantly boosting business performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Owner
Luigi's Italian Restaurant
11.2022 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Optimized supply chain management, ensuring timely delivery of products and minimizing inventory costs.
Restaurant Manager/Share Holder
Two Sugars Torquay
01.2021 - 11.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared for and executed new menu implementations.
- Interacted positively with customers while promoting hotel facilities and services.
- Organized receptions, promotions and corporate luncheons.
- Managed 25 person team of cooks, front of house and back of house staff for high-end Italian restaurant.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Restaurant Manager
Enzo's On Pako
04.2013 - 12.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Machine Operator
Geelong Glass
05.2010 - 03.2013
- Operated machining equipment safely with team of operators.
- Complied with company and OH&S safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Streamlined assembly line operations, resulting in smoother workflow.
- Ensured high-quality output, rigorously inspecting products to meet quality standards.
- Loaded, packed and delivered orders to commercial customers.
Warehouse Manager
Good Guys Geelong
10.2006 - 05.2010
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Kept corporate departments and customers updated on critical shipments.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Restaurant Manager
La Porchetta
01.2004 - 09.2006
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared for and executed new menu implementations.
- Promoted business through participation in and sponsorship of community events.
Education
High School Diploma -
Geelong Technical School
Belmont, VIC10.1984
Skills
- Health Code Compliance
- Equipment Maintenance
- Menu Pricing and Writing
- Front of House Management
- Money Handling
- Supply Ordering and Management
- Monitoring Food Preparation
- Staff Scheduling
- Managing Deliveries
- Fire Safety Regulations
- Safe Food Handling Practices
- Payroll Administration
- Patron Satisfaction
- Marketing and Advertising
- Accounts Payable and Accounts Receivable
Certification
- RSA Certificate
- Liquor License
- Certificate of Registration of food premises
- Certificate III in Hospitality Operations
- Food Safety Supervisor
- Vic Driver's License (Car-Truck-Rider)
- Forklift Certification (to be renewed)
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Additional Information
Professional Referees:
DEL-RE NATIONAL FOOD GROUP
330 Foleys Road, Derrimut, Vic, 3026
Mark Del Re - Ph: 03 9307 4200
BIANCOROSSO
PO Box 877 Geelong, VIC, 3220
Daniela Ruffato - 0415 749160
NARDI PRODUCE
24 Thompson Rd, North Geelong, VIC, 3215
Rachel Pino - 0411 046548
Personal References
Barry Fagg (Faggs Mitre 10)
0408 593699
Lino Bisinella (L.Bisinella Developments)
0407 350265
Timeline
Business Owner
Luigi's Italian Restaurant
11.2022 - Current
Restaurant Manager/Share Holder
Two Sugars Torquay
01.2021 - 11.2022
Restaurant Manager
Enzo's On Pako
04.2013 - 12.2020
Machine Operator
Geelong Glass
05.2010 - 03.2013
Warehouse Manager
Good Guys Geelong
10.2006 - 05.2010
Restaurant Manager
La Porchetta
01.2004 - 09.2006
High School Diploma -
Geelong Technical School
Similar Profiles
Damien SimoneauDamien Simoneau
Food Service Worker at Luigi's Italian RestaurantFood Service Worker at Luigi's Italian Restaurant
Sylvia UrbySylvia Urby
Waitress at Luigi's Italian RestaurantWaitress at Luigi's Italian Restaurant
Jaylene FelixJaylene Felix
Delicatessen Clerk at Luigi's Italian RestaurantDelicatessen Clerk at Luigi's Italian Restaurant