Stephanie Golightly
Self Employed
QLD,Qld
Summary
My name is Stephanie, I am an energetic, previous small business owner with excellent business acumen, creativity and leadership skills. Offering 12+ years experience in developing successful marketing strategies with a high response rate, identifying business opportunities and generating high performing sales across a variety of industries. Proficient in Apple & Microsoft software, social media marketing and basic web design, and freehand digital drawing/design in 'ProCreate'.
I am a warm friendly and very personable individual bringing high level experience in product and service sales. I maintain consistent observations and insights on emerging marketing strategies, social trends, customer preferences/opinions and interests to boost sales and meet KPIs, but more importantly- to provide a level of attentiveness and experience that creates return customers.
With a profound ability to build swift and genuine rapport with clientele that is committed and longstanding to this day. Open, clear and skilled communicator, trained ability to resolve/mediate conflicts with a rational, calm and open mindset using empathy and reasonability skills from current study of Diploma of Counseling.
Focused experience in providing consistent, professional and high-quality commitment to whatever and wherever I apply myself, often with outstanding results. Trustworthy and accommodating customer service professional.
I have a passion for learning new things and experiencing new challenges and would love to be considered to work with your company.
Overview
15
15
years of professional experience
1
1
(Current) Diploma of Counselling
1
1
Diploma of Business
1
1
Cert. Maintain Infection Control Standards
1
1
QBTA Cosmetic Tattoo Certification
1
1
QTBA Eyelash Extensions & Russian Volume
1
1
Cert. II in Desktop Publishing
1
1
Diploma of Multimedia, Graphic Design
Work History
Private Professional domestic/bond Clean
Self Employed
, QLD
08.2022 - Current
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Digital Artist
Self Employed
Fortitude Valley, QLD
09.2021 - Current
- Used ProCreate to create images and layouts for multiple projects.
- Managed design conceptualization, milestones and customer feedback.
- Conceptualized and developed graphics products for Individuals and Business projects using IPad Pro.
- Developed, implemented and managed branding aesthetics and designs.
- Cultivated positive relationships with a number of clients by maintaining 100% satisfaction rate.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained client information and personal records.
Professional Cleaner
Mango Tree Hotel
Agnes Water, QLD
01.2021 - Current
- Cleaned 12 Holiday Apartments using maximum strength cleaning solutions and equipment.
- Used time management and efficient cleaning methods to meet deadlines.
Disability Support Worker
Supreme Nursing
Brisbane, QLD
03.2020 - 06.2021
- Drove clients safely to social activities and appointments.
- Adhered to company requirements for patient interactions and care standards.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
Professional Tattoo Artist
Self Employed
Brisbane, QLD
09.2011 - 12.2020
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Oversaw daily operations to ensure high levels of productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Optical Dispenser
OPSM
Gladstone, QLD
08.2009 - 08.2010
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Education
Diploma of Business -
TrainSmart Australia
WA2021
Cosmetic Tattoo Procedures Certified - Beauty
Queensland Beauty Training Academy
Brisbane2015
Maintain Infection Control Standards -
Tafe Qld
QLD2012
Cert II in Desktop Publishing -
Tafe Qld
QLD2008
Diploma of Multimedia, Graphic Design -
Tafe Qld
QLD2006
High School Diploma -
Trinity College
Gladstone11.2005
Skills
- Business controls & operations
- Staff Management & Training
- Invoicing & Purchasing
- Point of Sale Systems
- Customer Complaint Resolution
- Product Knowledge
- Market Strategy
- Social Media
- Quality Management
- Visual Displays
- Appointment Setting
- Prospecting Clients
- Product Sales
- Visualization and Representation
- Critical and Creative Thinking
- Art Exhibitions
- Adaptability and Flexibility
- Visual Elements Integration
- Independence and Innovation
- Traditional Fine Art Skills
- Technical Illustration
- Photographic Editing
- Corporate Identity Branding
- Visual Art Creation
- Art Composition
- Mural and Scenic Art Creation
- Art Instruction
- Artwork Display
- Presentation Delivery
- Mentoring Artists
- Printmaking
- Restoration
Accomplishments
- Commissioned by individuals to create fun or professional portraits.
- Donated artwork for community fundraising event during bushfire tragedy.
- Sponsored float for Mardi Gras Sydney a number of years.
- Ran regular fundraising events for domestic violence and LGBTQ+ youth experiencing homelessness.
- Exhibited in past exhibitions such as Golding Showcase, Martin Hanson Exhibition and Agnes Water Arts Exhibition.
- Awarded People's Choice in Golding Showcase 2005
- Recent completion of Dog Therapy Induction.
- Guest Artist at Interstate Body Art Conventions
- Guests Artist in Nakano, Japan
Certification
• Working with children Blue Card
• Disability Services Yellow Card
• Controller Licence
• Tattooist Licence QLD
Timeline
Private Professional domestic/bond Clean
Self Employed
08.2022 - Current
Digital Artist
Self Employed
09.2021 - Current
Professional Cleaner
Mango Tree Hotel
01.2021 - Current
Disability Support Worker
Supreme Nursing
03.2020 - 06.2021
Professional Tattoo Artist
Self Employed
09.2011 - 12.2020
Optical Dispenser
OPSM
08.2009 - 08.2010
• Working with children Blue Card
• Disability Services Yellow Card
• Controller Licence
• Tattooist Licence QLD
Diploma of Business -
TrainSmart Australia
Cosmetic Tattoo Procedures Certified - Beauty
Queensland Beauty Training Academy
Maintain Infection Control Standards -
Tafe Qld
Cert II in Desktop Publishing -
Tafe Qld
Diploma of Multimedia, Graphic Design -
Tafe Qld
High School Diploma -
Trinity College
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