Stephanie Whitehead
Eastern Heights,QLD
Summary
In chronological order:
5 years (combined) experience in retail operations.
1.5 years as a School Cleaner.
1 year as Records Help Desk Operator.
2 years as Teacher Assistant.
10 years experience as Executive Assistant to Director.
Overview
16
16
years of professional experience
Work History
Retail Store Supervisor (Assistant Manager)
Salvation Army Family Store
West Ipswich, QLD
01.2022 - Current
- Assist the Store Manager with finding ways to promote and grow store income.
- Responsible for fostering a culture of inclusiveness and community spirit amongst the volunteer team (nearly 20 people)
- Greet all customers in a warm and inviting manner.
- Organising pickups and deliveries as well as overseeing donations.
- Operation of the Daily Pos register, banking and back office accounting.
Cleaner
Bethany Lutheran Primary School
Raceview, QLD
01.2021 - 06.2022
- Clean allocated buildings to COVID 19 standards and maintain tidy and professional appearance.
- Assure building security by manual walk-around and use of electronic alarm system.
- Identify concerns with facilities, including repair and maintenance needs.
- Follow Workplace Health and Safety practices to reduce risk of injury and illness.
Retail Assistant
Mornington Waste Management Station
Mornington, TAS
12.2015 - 12.2019
- Assisted customers in building yard and re-use shop.
- Received donated goods, sorted, priced, displayed and sold items.
- Cash Register operations including cash handling, EFTPOS, floats, reports, reconciliations.
- Encouraged return custom and consistent sales by providing friendly service and knowledgeable assistance.
- Set up displays and signage for optimal appearance.
Help Desk Records
Department Of Education
Mt Nelson, TAS
12.2014 - 11.2015
- Part of team that managed daily operation of largest mailroom in State Government.
- Distributed information to Corporate units and schools. Classified, scanned and processed documents and created files.
- Help Desk support for system users including troubleshooting, as well as queries and requests for information from internal/external clients.
- Acted in Team Leader role for several months.
- Inducted and trained staff.
Teacher Assistant / Reception School Office
Primary & Secondary Schools
Kingston, TAS
02.2013 - 11.2014
- Assisted teacher by preparing activities for use in classroom and with Additional Needs children.
- Supervised student learning through small group assistance.
- Literacy, numeracy and visual arts assistance given.
- Provided intervention to re-direct behaviour and resolve conflicts.
- Visitor reception and switchboard School Office.
- First Aid Officer.
Executive Assistant to Director
Australian Antarctic Division
Kingston, TAS
08.2004 - 01.2012
- Front office and visitor reception.
- Correct protocol exercised when receiving dignitaries
- Assembled VIP information bags and resources for student groups.
- Arranged hospitality and group catering.
- Setup audio-visual equipment and established teleconferencing for meetings with Antarctic stations.
- Researched and prepared correspondence, reports, briefing notes and Minutes of Meetings. Responded to generic emails.
- Managed appointment diary and made travel arrangements.
- Prepared budget and monitored funds.
Education
Salvation Army
Bethany Lutheran Primary School
2021
Manual Handling & Workplace Safety
Mornington Waste Management Station
2018
Public Service
2015
Cert III in Education (Teacher Assistant)
Hobart TAFE College
2012
Maranoa Community Centre
VOLUNTARY Secretary
2015
Commonwealth Nutrition Unit
VOLUNTARY Family Food Educator
2012
Skills
- High level of customer/client service
- Administrative support at Executive level
- Strong communication and interpersonal skills
- Proven analytical problem-solving skills
- Personal qualities befitting of Voluntary roles
- Productivity and Time Management - evidence showing monthly targets were exceeded consistently
Timeline
Retail Store Supervisor (Assistant Manager)
Salvation Army Family Store
01.2022 - Current
Cleaner
Bethany Lutheran Primary School
01.2021 - 06.2022
Retail Assistant
Mornington Waste Management Station
12.2015 - 12.2019
Help Desk Records
Department Of Education
12.2014 - 11.2015
Teacher Assistant / Reception School Office
Primary & Secondary Schools
02.2013 - 11.2014
Executive Assistant to Director
Australian Antarctic Division
08.2004 - 01.2012
Salvation Army
Bethany Lutheran Primary School
Manual Handling & Workplace Safety
Mornington Waste Management Station
Public Service
Cert III in Education (Teacher Assistant)
Hobart TAFE College
Maranoa Community Centre
VOLUNTARY Secretary
Commonwealth Nutrition Unit
VOLUNTARY Family Food Educator