Summary
Work History
Education
Skills
Timeline
Generic

Stephanie Zelenak

Summary

Compassionate Disability Support Worker with expertise in individualized care plans, health monitoring, and client documentation. Committed to fostering a safe environment and promoting client independence through effective community engagement.

Work History

Disability Support Worker

Gordon
Melbourne, Vic
2021 - 2022
  • Assisted clients with daily living activities and personal care tasks.
  • Supported clients in developing social skills through community engagement.
  • Maintained accurate client records and documentation consistently.
  • Implemented individualized care plans to meet unique client needs.
  • Communicated effectively with families about client progress and concerns.
  • Fostered a safe environment for clients during all activities.
  • Collaborated with healthcare professionals to ensure comprehensive care delivery.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Transported clients to appointments, social events, and other activities as needed.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Encouraged independence by teaching skills needed for everyday life.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Maintained records of services provided, client progress, and goals achieved.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Lifted, moved, and adjusted clients to ambulate individuals for diverse needs.
  • Developed strategies to help individuals cope with their disability.
  • Maintained organized filing system for client records, providing complete documentation of all interactions.

Store Manager

Duffs Jewellers
Melbourne, Vic
2016 - 2021
  • Managed daily store operations and ensured compliance with company policies.
  • Implemented visual merchandising strategies to enhance product presentation.
  • Trained and supervised team members on customer service standards.
  • Oversaw inventory management and ordered stock as needed.
  • Coordinated sales promotions and events to boost customer engagement.
  • Analyzed sales reports to identify trends and improve performance.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained cleanliness and organization of the sales floor environment.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Developed strategies to maximize sales and profitability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Casual team leader

Goldmark
Melbourne, Vic
2011 - 2016
  • Mentored new employees, providing guidance on company policies and procedures.
  • Implemented process improvements to enhance operational efficiency within the team.
  • Monitored team performance, ensuring adherence to quality standards and deadlines.
  • Facilitated communication between departments to ensure project alignment and support.
  • Resolved conflicts among team members, promoting a positive work environment.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.

Office Manager

Flintstoned Concrete Products
Melbourne, Vic
2009 - 2011
  • Managed daily office operations and administrative tasks for concrete product manufacturing.
  • Coordinated schedules and meetings for production and sales teams effectively.
  • Oversaw inventory management and ensured availability of office supplies.
  • Maintained communication with clients regarding order processing and delivery timelines.
  • Implemented filing systems to organize project documentation and correspondence.
  • Handled customer inquiries, providing exceptional support and service solutions.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Developed and implemented office policies and procedures.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Provided administrative support to management team including preparing reports and presentations.

Store Manager

City Chic
Melbourne, Vic
2006 - 2007
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised team members on customer service standards.
  • Implemented visual merchandising strategies to enhance product presentation.
  • Oversaw inventory management and ordered stock as needed.
  • Coordinated sales promotions and events to boost customer engagement.
  • Analyzed sales reports to identify trends and improve performance.
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained cleanliness and organization of the sales floor environment.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Performed regular price checks to ensure competitive pricing.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Div 2 Registered Nurse

Western Suburbs Private Nursing Home
Melbourne, Vic
2003 - 2006
  • Assisted with daily living activities and personal hygiene for residents.
  • Monitored patient vital signs and reported changes to the nursing team.
  • Collaborated with multidisciplinary teams to develop care plans.
  • Educated residents and families on health management and wellness practices.
  • Maintained accurate patient records in electronic health systems.
  • Trained new nursing staff on protocols and procedures.
  • Ensured compliance with health and safety regulations within the facility.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
  • Assessed, planned, implemented and evaluated nursing care for assigned patients.
  • Maintained a safe environment for all patients by adhering to infection control policies and procedures.
  • Monitored vital signs, administered injections, and provided assistance with medical procedures.
  • Documented patient progress notes accurately and efficiently in the electronic medical record system.
  • Advocated for patients by supporting and respecting basic rights, values, and beliefs.
  • Evaluated patients, recognized and addressed complications and coordinated treatment with other members of critical care team.
  • Adhered to infection control procedures to facilitate safe, clean patient environment.
  • Maintained thorough, accurate and confidential documentation in electronic medical records.
  • Recorded patient condition, vital signs, recovery progress and medication side effects.
  • Provided emotional support and comfort to families during difficult times.
  • Provided patient care and education to patients with chronic illnesses.
  • Assessed patient needs, prioritized treatment, maintained patient flows and assisted physicians with non-invasive procedures.
  • Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
  • Collected lab specimens, ordering and interpreting diagnostic tests and lab results.
  • Participated in multidisciplinary team meetings to discuss patient care plans.
  • Created, implemented and evaluated patient care plans with medical team.
  • Educated patients and families on health care needs, conditions, and options.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.

Education

Associate of Applied Science - Cert IV Disability

Gordon Institute of TAFE
Geelong, VIC
01-2022

High School Diploma -

Thomas Carr College
Tarneit, VIC
01-2002

Associate of Applied Science - Cert IV Nursing

RMIT
Melbourne, VIC

Skills

  • Individualized care plans
  • Client documentation
  • Community engagement
  • Inventory management
  • Health monitoring
  • Customer service
  • Team leadership
  • Conflict resolution
  • Process improvement
  • Staff training
  • Effective communication
  • Emotional support
  • Time management
  • Problem assessment
  • Safety compliance
  • Healthcare documentation
  • Long-term care

Timeline

Disability Support Worker

Gordon
2021 - 2022

Store Manager

Duffs Jewellers
2016 - 2021

Casual team leader

Goldmark
2011 - 2016

Office Manager

Flintstoned Concrete Products
2009 - 2011

Store Manager

City Chic
2006 - 2007

Div 2 Registered Nurse

Western Suburbs Private Nursing Home
2003 - 2006

Associate of Applied Science - Cert IV Disability

Gordon Institute of TAFE

High School Diploma -

Thomas Carr College

Associate of Applied Science - Cert IV Nursing

RMIT

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Stephanie Zelenak