Stephanie Lind Wei Wong
Perth
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Boost Juice
01.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Restaurant General Manager
Collins - Taco Bell
09.2022 - 12.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
Restaurant Manager
SUBWAY®Restaurants
03.2018 - 06.2022
Restaurant Manager
SUBWAY®Restaurants
12.2017 - 02.2018
Restaurant Manager
SUBWAY®Restaurants
10.2002 - 10.2007
Education
Bachelor of Commerce - Management
Univeristy of Otago, NZ
New Zealand12.2005
Skills
- Customer Engagement
- Inventory Management
- Staff Scheduling
- Food Safety
- Staff Management
- Operations Management
- Recruitment
- Customer-Oriented
- Shift Management
- Passion for Customer Satisfaction
- Hiring and Training
- Regulatory Compliance
- Inventory Control and Record Keeping
- Complaint Resolution
- Cost-Controls
- Point of Sale (POS) System Operation
- Food Preparation and Safety
Certification
Australian Food Safety Supervision Skill Set
First Aid - St john's
Timeline
Store Manager
Boost Juice
01.2024 - Current
Restaurant General Manager
Collins - Taco Bell
09.2022 - 12.2023
Restaurant Manager
SUBWAY®Restaurants
03.2018 - 06.2022
Restaurant Manager
SUBWAY®Restaurants
12.2017 - 02.2018
Restaurant Manager
SUBWAY®Restaurants
10.2002 - 10.2007
Bachelor of Commerce - Management
Univeristy of Otago, NZ
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