Stephanie Schupp Wheatley

• Maintained 70%+ occupancy across multiple properties
• Managed all guest communication, booking, and marketing via Hostaway
• Hit monthly booking targets and managed smooth turnover operations
• Led social media content and guest experience design.

Community shifts and evening shifts. The client is a paraplegic; I have been with him for six years.

• Picking the client up for appointments, church, meetings, and social outings.
• Car transfers
• Assist with meal prep/ shopping
• Prepping for the evening shift.
• Using a hoist for the bedtime routine.
• Admin paperwork/ bills/rosters/computer
• Built strong rapport and maintained trust over long-term service.

• Assist in preparing units for guests
• Greeting guests
• Created facebook page and communicated with guests on social media.
• Preparing manuals

• Answered calls/ Student enquires. Handled upto 32 inbound calls per day.
• Used HubSpot and multiple CRMs to manage student data and communications
• Liaised with faculty and admin to resolve issues and improve student experience.

• Assisting with claims and processing
• Dealing with a range of complex issues and people

• Assisted with day program
• Drove bus picked up/dropped off clients
• Day excursions with groups of clients
• Personal care
• Feeding and lunch prep.

• Marketing functions/sales/cold calling
• Delivered employability and coordinated job placement programs.
• Conducted sales outreach to secure funding and employer partnership.
• Ran pilot programs for the unemployed – Skills for Work and Steps for Work
• Placement of unemployed.

• Administrative functions including timetabling, result processing, assessments, course material preparation and correspondence
• Assisted the Registrar with all enrolments and the general running of the RTO
• Answering phone calls and enquiries about courses and programs
• Provision of student support around academic issues, counselling
• Liaising with all lecturing and tutoring staff and training package requirements
• Ensure all AQTF requirements are being met

• Lecturer in the Diploma of Hospitality: Subjects included Workplace Diversity, Health and Safety, Manage Projects, Business Technology, Manage Customer Service, Recruit and Select, and Brochure and Displays
• Lecturer in the Diploma of Business: Marketing and Human Resource Management subjects