STEPHANIE MIHOS
Summary
With an uncontainable passion for all things chic, I'm your go-to trendsetter with a twist. My resume isn't just a list of jobs; its my journey to inspire confidence through the world of fashion!
🌈 Inclusive Sizes Champion: Fashion isn't just about fabric; it's about celebrating every body type. I'm on a mission to make style accessible for all, championing inclusive sizing and helping everyone rock their uniqueness with confidence
💃 Empowering Confidence: Imagine customers striding out of the fitting room with beaming smiles and a confidence like no other. I have a knack for curating outfits that embrace individuality and mirror inner brilliance, leaving customers feeling like the true stars they are.
🤝 Master of Team Harmony: Managing a team isn't just about numbers; it's about nurturing a family. I'm not just a leader; I ensuring everyone's strengths harmonize for a grand performance. My knack for fostering camaraderie ensures that our collective energy brings out the best in each other.
🌱 Team Growth Guru: Just like a garden, a team needs care and attention to flourish. I'm not only about the now, but the future. Through mentorship, training, and open communication, I cultivate an environment where potential blossoms and careers thrive.
So, if you're looking for a style-savvy, size-inclusive, team-loving leader who sprinkles a little stardust everywhere, your search ends here. I would be proud to join your team to create not just a workplace, but an environment where everyone thrives and radiates their brilliance!
Overview
5
5
years of professional experience
Work History
BUYERS ADMINISTRATIVE ASSISTANT
David Jones
06.2022 - Current
- Currently supporting the team with all procurement-related tasks such as managing purchase orders up to $500,000, monitoring inventory, preparing reports and providing administrative support whilst maintaining positive partnerships with vendors, other clients and my team
- Ability to build and maintain positive relationships with vendors and brands and positively exceed the expectations of the brand and my line manager
- Curating and managing the sample library.
- Ad hoc duties such as preparing and actioning retail and pricing strategies
- Arranging for return of products in a timely fashion and ensuring garment protection
- Great attention to detail to ensure all purchase orders and other clerical information is up to date and accurate
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
ONLINE CUSTOMER SERVICE REPRESENTATIVE
Country Road Group
06.2020 - 06.2022
- Within this position, I had communicated effectively with online customers on platforms such as Zendesk, live chat and on emails
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- A small portion of this position entailed Ad Hoc duties and critical administrative duties such as ensuring reports are up to date and emails are responded to within 48 hours.
- Answered live online chats to give quick answers and solve problems faster.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
STORE MANAGER
Politix Menswear
02.2019 - 06.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Balanced customer and employee satisfaction
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- By being truly passionate about making customers happy, in turn generated more sales.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
Education
Masters of Professional Styling - Fashion Styling
Australian Style Institute
Melbourne, VIC12.2021
Skills
- Leadership
- Ability to Work Under Pressure
- Effective Time Management
- Fast Learner
- Microsoft Excel
- Problem Solving Skills
- Adaptability
- Customer Service Skills
- Excellent Communication Skills
- Multitasking Skills
- Knowledge of Office Technology
- Staff Management and Motivation
- Sales Plan Implementation
- Employee Training
- Office Management
- Recordkeeping
Accomplishments
- I have worked with Forever New during Melbourne Fashion Week as their in house stylist in the 'Forever New CURVE' department, 2020
- I have worked closely with stylist Isabella Beeton and photographer, Quby on photoshoots with models of different sizes ensuring the model is feeling confident, looking amazing and ensuring a seamless photoshoot
Timeline
BUYERS ADMINISTRATIVE ASSISTANT
David Jones
06.2022 - Current
ONLINE CUSTOMER SERVICE REPRESENTATIVE
Country Road Group
06.2020 - 06.2022
STORE MANAGER
Politix Menswear
02.2019 - 06.2020
Masters of Professional Styling - Fashion Styling
Australian Style Institute
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