Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Stephannie Brooks

Sale,VIC

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency, adept in customer service and cash management. Expertise in elevating store operations and employee performance, achieving significant improvements in customer satisfaction. Skilled in problem-solving and multitasking, successfully trained and mentored staff, enhancing store efficiency and productivity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

Aldi
05.2015 - 04.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant Store Manager

Sams Warehouse
09.2011 - 01.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Education

Completed VCE -

Trafalgar High School
2008

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Employee Training
  • Cash Management
  • Inventory Management
  • Store Merchandising
  • Shift Scheduling

Certification

  • First Aid Certificate
  • Course in Liquor Licences
  • Certificate IV in property Services (Real Estate)
  • Responsible Service of Alcohol

Additional Information

Calvin Rees

Executive Manager of Store Operations ALDI

0439 754 857


Nicholas Quail

Executive Manager of Store Operations ALDI

0419857516


Jennifer Duryea

Store Manager ALDI

0419 118 707

Timeline

Store Manager

Aldi
05.2015 - 04.2024

Assistant Store Manager

Sams Warehouse
09.2011 - 01.2015

Completed VCE -

Trafalgar High School

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Stephannie Brooks