Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
OperationsManager
Stephen Afari-Mensah Kumah

Stephen Afari-Mensah Kumah

IT Technician
Nerang,QLD

Summary

I am an IT technician with three years of experience as an IT support officer and a professional teacher in a senior high school setting, providing technical assistance, maintaining IT infrastructure, and facilitating learning experiences. Currently pursuing a master's degree in networking and security to advance skills in network administration, security implementation, and infrastructure management. Eager to gain hands-on experience and develop skills in network design, troubleshooting, and security to excel in the field of network administration.

Overview

4
4
years of professional experience
1
1
Language

Work History

IT Support Officer

Ghana Education Service
09.2018 - 06.2022
  • Provided technical assistance to staff and students, resolving hardware and software issues in timely manner
  • Installed, configured, and maintained computer systems, peripherals, and software applications
  • Conducted regular maintenance and updates on IT equipment to ensure optimal performance
  • Collaborated with colleagues to develop and implement IT policies and procedures
  • Assisted in planning and execution of IT projects, including system upgrades and deployments
  • Provided technical support to staff and students, troubleshooting hardware and software issues
  • Managed and maintained school's IT infrastructure, including network devices, servers, and peripherals
  • Implemented security measures to protect against cyber threats and unauthorized access
  • Conducted training sessions to educate staff and students on IT best practices.

Teacher

Ghana Education Service
09.2018 - 06.2022
  • Developed and delivered engaging lesson plans in information and communication technology
  • Utilised technology to enhance teaching and learning experiences, incorporating multimedia resources and interactive activities
  • Monitored student progress and provided feedback to support academic development.

Education

Master of Information Technology, Networking And Security - Information Technology

Griffith University
Gold Coast, QLD
04.2001 -

Bachelor of Education in information Technology - Information Technology

Valley View University
Accra, Ghana
06.2018

Skills

Hardware and Software Maintenanceundefined

Affiliations

  • Ghana National Association of Teachers
  • Ghana Society of Education Technology

Accomplishments


    • Led a team to develop a document management and tracking system (G-DocShare) which enabled a fast and reliable mode of document management, sharing and storage between the offices of Ghana Education Service, their employees, and the schools.
    • Member of IT professionals who successfully migrated the school management system from manual to a new school Management Information system introduced by the Ghana Education Service in my district.
    • Reduced downtime by implementing proactive maintenance strategies, resulting in increased productivity in the school.
    • Upgraded network infrastructure to support increased bandwidth demands, improving overall network performance in the school.

Timeline

IT Support Officer

Ghana Education Service
09.2018 - 06.2022

Teacher

Ghana Education Service
09.2018 - 06.2022

Master of Information Technology, Networking And Security - Information Technology

Griffith University
04.2001 -

Bachelor of Education in information Technology - Information Technology

Valley View University
Stephen Afari-Mensah KumahIT Technician