Stephen Afari-Mensah Kumah
Information Technology Technician
Arundel,QLD
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technician position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
IT Technician/Teacher
Ghana Education Service (New Nsutam Senior High)
Nsutam, Fanteakwa South, Eastern Region (Ghana)
09.2018 - 04.2022
- Maintained office PCs, networks, and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored systems in operation and quickly troubleshot errors.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Linked computers to network and peripheral equipment.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Set up and maintained user accounts and client access.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Recovered critical information from data backups to restore functionality.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Biometric Data Verification Officer
Electoral Commission Of Ghana
Koforidua, Eastern Region
12.2020 - 12.2020
- Verified over 1000 biometric data in accordance with electoral procedures
Data Entry Clerk
Ghana National Identification Authority
Kibi, Eastern Region
03.2020 - 06.2020
- Accurately handled data entry for 4000 clients into company-based software.
- Verified accuracy of computer system information by updating data.
- Coded and processed applications into required electronic formats
Education
Master of Information Technology - Computer Networking And Security
Griffith University
Gold Coast, QLD 11.2021 - Current
Bachelor of Education - Information Technology
Valley View University
Accra, Ghana 04.2015 - 07.2019
Skills
IT infrastructure proficiency
Timeline
Master of Information Technology - Computer Networking And Security
Griffith University
11.2021 - Current
Biometric Data Verification Officer
Electoral Commission Of Ghana
12.2020 - 12.2020
Data Entry Clerk
Ghana National Identification Authority
03.2020 - 06.2020
IT Technician/Teacher
Ghana Education Service (New Nsutam Senior High)
09.2018 - 04.2022
Bachelor of Education - Information Technology
Valley View University
04.2015 - 07.2019
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