Stephen Alexander
Higgins,ACT
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Desktop Support Technician
Greenlight
03.2023 - Current
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Setup and installed new computers.
- Worked with various systems, software and peripherals.
Service Desk Analyst
NEC
05.2022 - 05.2023
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Collaborated with internal partners to effectively resolve user Issues or Enquires.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
Security Officer
MSS
11.2020 - 05.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Kitchen Hand
The District
07.2020 - 12.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
- Learned other teammates' work tasks to train as backup.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Followed food safety practices and sanitation guidelines.
- Removed trash and cleaned kitchen garbage containers.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained high personal grooming standards and uniform presentation.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Lifted and carried heavy materials.
- Assisted in setting up and breaking down kitchen stations.
Cashier
Aldi
11.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Plasterer
Customs Ceilings
11.2019 - 02.2020
- Protected surfaces surrounding work areas such as windows, doors or sidewalks.
- Applied coats of plaster to interior walls, ceilings and partitions to produce finished surfaces according to blueprints.
- Maintained knowledge of industry materials, tools and equipment.
- Prepared and mixed paste, cement and mortar for projects.
- Effectively and independently estimated quantity of materials needed to perform work.
- Executed or delegated tasks such as mixing mortar and plaster to required consistency.
- Attained consistent positive feedback from clients for both quality of work and level of customer service.
- Showed excellent proficiency in ornamental and flat plaster.
Carpentry Apprentice
Housing Industry And Association
03.2018 - 07.2019
- Assisted with movement of materials and equipment to job sites.
- Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
- Cut materials according to specifications in preparation for installation.
- Gained valuable education in residential and commercial building codes.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Followed established job site safety regulations and maintained safe and clean work area.
- Built flooring, window frames and countertops according to custom carpentry project specifications.
- Monitored tool and equipment condition and arranged repairs.
- Planned and executed work with proper tools and materials to maximize productivity.
- Installed insulation, trim and other finishing touches.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Built and hung custom doors and frames.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Specialized in foundations, framing and finish carpentry.
- Managed inventory of tools, supplies and equipment.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Safely operated electric cordless and hammer drills and cutting torches.
- Measured, cut and installed drywall, paneling and other materials.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
Removalist
King And Wilson
12.2017 - 03.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Bartender
Emirates Leisure And Retail
10.2017 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Waiter
Jamies Italian
07.2017 - 10.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Food and Beverage Attendant
Gemma Group
05.2017 - 07.2017
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed payments and provided receipts to establish proof of transaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Apprentice Carpenter
ABS Facade
03.2017 - 05.2017
- Assisted with movement of materials and equipment to job sites.
- Installed and repaired woodwork, millwork, and cabinetry under supervision of master carpenter.
- Cut materials according to specifications in preparation for installation.
- Gained valuable education in residential and commercial building codes.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Followed established job site safety regulations and maintained safe and clean work area.
- Built flooring, window frames and countertops according to custom carpentry project specifications.
- Monitored tool and equipment condition and arranged repairs.
- Planned and executed work with proper tools and materials to maximize productivity.
- Installed insulation, trim and other finishing touches.
- Followed protocols and stayed organized to provide personal and teammate safety.
- Built and hung custom doors and frames.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
- Specialized in foundations, framing and finish carpentry.
- Managed inventory of tools, supplies and equipment.
- Planned and executed work with proper tools and materials to maximize efficiency.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Safely operated electric cordless and hammer drills and cutting torches.
- Measured, cut and installed drywall, paneling and other materials.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Measured and marked cutting lines on materials using pencil or chalk and marking gauge.
House Keeper
Kurrajong Hotel
01.2017 - 03.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
Car Cleaner
Waves Car Wash
12.2015 - 01.2016
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Washed cars and trucks daily for auto dealership.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
Burger Maker
McDonald's
01.2016 - 01.2016
- Cleaned and maintained kitchen equipment regularly.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
Front of House Team Member
KFC
10.2013 - 12.2013
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
Education
Information And Technology - Cert 4
UPSKILLED
Canberra, ACT12.2024
Security Training
ASEC
Canberra07.2020
graduate - undefined
Campbell high school
2014
Skills
- Issue and Resolution Tracking
- Computer Hardware Knowledge
- Vendor Relations
- Training Material Development
- User Assistance
- Network Hardware Installation
- Read Technical Manuals
- Software Installation
- Diagnostic Tools
- Collaborative Team Player
- Remote Support
- Hardware Troubleshooting
Languages
Indonesian
Native or Bilingual
English
Full Professional
Timeline
Desktop Support Technician
Greenlight
03.2023 - Current
Service Desk Analyst
NEC
05.2022 - 05.2023
Security Officer
MSS
11.2020 - 05.2022
Kitchen Hand
The District
07.2020 - 12.2020
Cashier
Aldi
11.2019 - 02.2020
Plasterer
Customs Ceilings
11.2019 - 02.2020
Carpentry Apprentice
Housing Industry And Association
03.2018 - 07.2019
Removalist
King And Wilson
12.2017 - 03.2018
Bartender
Emirates Leisure And Retail
10.2017 - 12.2017
Waiter
Jamies Italian
07.2017 - 10.2017
Food and Beverage Attendant
Gemma Group
05.2017 - 07.2017
Apprentice Carpenter
ABS Facade
03.2017 - 05.2017
House Keeper
Kurrajong Hotel
01.2017 - 03.2017
Burger Maker
McDonald's
01.2016 - 01.2016
Car Cleaner
Waves Car Wash
12.2015 - 01.2016
Front of House Team Member
KFC
10.2013 - 12.2013
Information And Technology - Cert 4
UPSKILLED
Security Training
ASEC
graduate - undefined
Campbell high school
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