Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Stephen Brown

Annangrove,New South Wales

Summary

Dynamic leader with a 30 year proven track record as the founder and owner of Floors Plus, adept in small business operations and customer relations. Elevated client satisfaction and loyalty through innovative solutions and effective relationship building. Skilled in verbal and written communication, successfully negotiated contracts to boost profitability. Expertise in team training and motivation, significantly enhancing workplace culture and performance.

Professional with deep expertise and readiness for leadership. Proven results in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful project completions. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

47
47
years of professional experience
1
1
Certification

Work History

Owner/Director

Floors Plus
01.1993 - 08.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting and setting sales margins
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with clients and suppliers for better pricing and terms, reducing overall costs and increasing profits the business.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.

Sales/Project Manager

Peter Kelly Flooring
01.1990 - 01.1991
  • Conducted comprehensive market research and implemented strategies in product development and marketing.
  • Identified new market opportunities and developed tailored strategies to capitalise on them.
  • Balanced workload distribution among team members while providing support where needed, resulting in better employee engagement and reduced turnover rates.
  • Site measured and quantified and costed projects.
  • Negotiated and closed sales with builders and end users.


Floorcovering Installer

Peter Kelly Flooing
01.1988 - 01.1990
  • Reduced material waste by accurately measuring and cutting materials according to project specifications.
  • Adapted quickly to changing client demands, demonstrating flexibility in handling diverse project requirements.
  • Collaborated with team members for smooth project execution, resulting in satisfied clients.
  • Completed projects on or ahead of schedule through efficient time management and prioritization.

Flooringcovering Installer

Paynes Carpets
01.1984 - 01.1988
  • Cut and fitted flooring to residential and commercial projects
  • Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
  • Installed various types of flooring materials, including hardwood, laminate, cork, vinyl and carpet for a diverse clientele.
  • Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.

Floorcovering Apprentice

Kooringal Carpets
01.1978 - 01.1984
  • Worked under guidance of experienced professionals to learn trade best practices and techniques.
  • Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
  • Enhanced practical skills by assisting experienced professionals in various tasks.
  • Adhered to company policies, procedures, and safety guidelines during daily work activities.
  • Learned wide range of simple and complex techniques from on-the-job training.
  • Demonstrated adaptability by quickly learning new techniques and applying them to daily tasks.

Education

High School Diploma -

Mount Austin High Scool
NSW
12-1978

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Certification

  • ARDEX - Under Vinyl Waterprooing - Acc #18156
  • ARDEX - Crucial Factors in Waterproofing Success CPD - certificate #15186
  • Altro Whiterock Installation Accreditation Cert
  • TAFE NSW - Electrical Testing and Tagging - certificate #1578524


Interests

  • Documenting and sharing travel experiences
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Craft and DIY Projects
  • Reading
  • Watching Movies and TV Shows
  • Gardening
  • Music
  • Gym Workouts
  • Acting and Theatre
  • Artificial Intelligence (AI) and Machine Learning
  • I enjoy gatherings with friends and family
  • Growing herbs, vegetables, or fruits in home gardens


Generally into all the good things in life

Timeline

Owner/Director

Floors Plus
01.1993 - 08.2024

Sales/Project Manager

Peter Kelly Flooring
01.1990 - 01.1991

Floorcovering Installer

Peter Kelly Flooing
01.1988 - 01.1990

Flooringcovering Installer

Paynes Carpets
01.1984 - 01.1988

Floorcovering Apprentice

Kooringal Carpets
01.1978 - 01.1984

High School Diploma -

Mount Austin High Scool

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Stephen Brown