Summary
Overview
Work History
Education
Skills
Timeline
TruckDriver

Stephen Cluse

Noarlunga Downs,SA

Summary

Accomplished Director of Operations and Communication Technician with a proven track record at Stephen Cluse Pty Ltd, adept in satellite communications and fostering team productivity. Leveraged fiber optic technology and leadership to enhance operational efficiency, achieving significant project success and customer satisfaction. Expert in troubleshooting with a keen focus on safety and innovation.

Overview

16
16
years of professional experience

Work History

Communication Technician

Stephen Cluse Pty Ltd
01.2008 - Current
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Implemented new communication systems for improved efficiency and reduced downtime.
  • Maintained detailed documentation of all work performed, enabling efficient knowledge transfer between technicians.
  • Stayed current with industry trends by attending relevant workshops, conferences, and trainings—applying learnings to enhance overall team performance.
  • Served as a reliable point of contact for clients throughout the duration of each project, fostering positive working relationships and repeat business opportunities.
  • Optimized communication infrastructure with timely maintenance and upgrades.
  • Coordinated with vendors to procure necessary equipment and supplies, maintaining optimal inventory levels.
  • Enhanced network performance by troubleshooting and resolving complex communication issues.
  • Consistently met or exceeded customer expectations through timely service delivery and clear communication.
  • Ensured compliance with all safety protocols during installation procedures, minimizing risk of injury or property damage.
  • Continuously sought opportunities for professional development within the field of communications technology, refining skills and expanding knowledge to better serve clients.
  • Assisted in the design of custom communication solutions tailored to unique client needs.
  • Conducted thorough site surveys to identify potential communication challenges and provide appropriate solutions.
  • Demonstrated strong problem-solving skills when faced with unexpected technical challenges during installations or repairs.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Installed and configured new devices and system components.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Director of Operations

Stephen Cluse Pty Ltd
01.2008 - Current
  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Monitored and coordinated workflows to optimize resources.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Franchise Owner

Jims Mowing Seaford
03.2017 - 04.2024
  • Managed daily cash flow effectively while adhering to company guidelines on deposits, expenditures, account reconciliations.
  • Managed labor, inventory and overhead costs effectively to maintain business profitability.
  • Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
  • Oversaw payroll, business planning and marketing for franchise operations.
  • Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.

Communication Technician

SA Power Networks
01.2015 - 01.2017
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Enhanced network performance by troubleshooting and resolving complex communication issues.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Optimized communication infrastructure with timely maintenance and upgrades.

Education

Certificate II - Horticulture

Kangan Institute
Melbourne, VIC
01.2022

Certificate III - Telecommunications

Ramsden
Lambton, NSW
08.2014

Associate Diploma of Music - Jazz Studies

University of Adelaide
Adelaide, SA
10.1995

Skills

  • Satellite Communications
  • Fiber Optic Technology
  • Network configuration
  • Signal Analysis
  • Equipment Installation
  • Wireless Communication
  • Troubleshooting and repair
  • Safety awareness

Timeline

Franchise Owner

Jims Mowing Seaford
03.2017 - 04.2024

Communication Technician

SA Power Networks
01.2015 - 01.2017

Communication Technician

Stephen Cluse Pty Ltd
01.2008 - Current

Director of Operations

Stephen Cluse Pty Ltd
01.2008 - Current

Certificate II - Horticulture

Kangan Institute

Certificate III - Telecommunications

Ramsden

Associate Diploma of Music - Jazz Studies

University of Adelaide

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Stephen Cluse