Stephen Coles-Janess
Fitness Professional
Carrum Downs
Summary
Motivated and dedicated professional seeking a position as a valuable team member in a collaborative work environment. Focused on securing stable employment and pursuing opportunities for career growth. Committed to providing high-quality service in the field of health and fitness, with a goal of assisting members in assessing the right services to enhance their overall health and skill development.
Overview
12
12
years of professional experience
Work History
Fitness Instructor, Group Fitness Instructor & CSO
Monash University
01.2021 - Current
- Supported membership sales by conducting informative tours of the facility and highlighting unique features of Monash Sports offerings
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients..
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
Personal Trainer
City of Yarra
10.2019 - Current
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
- Increased client retention through consistent communication, motivation, and support.
Member Services Representative
Fitness First Vic Gardens
08.2017 - Current
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Handled transactions securely, maintaining accurate balances and preventing losses due to errors.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated and engaged customers with new bank products and services.
- Verified customer identification and documentation for compliant transactions.
Group Fitness, Personal Trainer, Gym Floor
Fitness First, Melbourne Central & QV
08.2017 - Current
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Educated members on preventive care, nutrition, fitness, stress management, and ergonomics.
- Educated clients on importance of proper nutrition to reach fitness objectives.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Member Services Representative & Group Fitness
Fitness First, Bourke St
08.2017 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Positively engaged with customers and maintained professional appearance as company representative.
Customer Service Officer
YMCA City of Moreland
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Monitored cash drawers and maintained adequate cash supply, Tilled off and Banking.
Boxing for Fitness Instructor
University of Melbourne
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Developed goal-oriented Boxing Classes that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Sought continuous professional development opportunities through attendance at workshops, conferences, seminars related to health and wellness trends in order to provide up-to-date expertise for clients'' benefit.
- Engaged with clients to understand their feedback, continuously improving quality of my Group fitness programs offered.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Promoted fitness classes to boost gym attendance.
- Assisted with marketing and promoting of classes and services.
Gym / Fitness Instructor THUMP BOXING
City Of HUME
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Helped clients reach fitness objectives by providing encouragement and motivation.
Boxing for Fitness Instructor
GOODLIFE
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Developed goal-oriented Boxing Classes that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Engaged with clients to understand their feedback, continuously improving quality of my Group fitness programs offered.
- Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
- Promoted fitness classes to boost gym attendance.
- Assisted with marketing and promoting of classes and services.
HITT Instructor / Freestyle Group Fitness Covers
Re-creation
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Helped clients reach fitness objectives by providing encouragement and motivation.
Group Fitness Instructor
LIVE LIFE GET ACTIVE
09.2012 - 12.2013
- Lead Clients in outdoor Group Fitness Classes for Cross Training and Boxing
- Planned and executed group fitness sessions with warm-ups and cool-downs.
- Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.
- Taught diverse group fitness classes designed to improve cardiovascular health, strength and mobility.
- Developed creative and fun fitness classes to keep participants engaged and motivated.
- Encouraged and motivated participants to persevere through challenges to achieve new goals.
- Created structured and innovative fitness programs to be executed in small to large group atmospheres.
Mobile Personal Trainer
PT Direct
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Assisted clients with personal fitness goals through realistic objectives.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Demonstrated proper technique for exercises to avoid injuries.
Education
Skills
Friendly & Receptive Customer Service
Timeline
Fitness Instructor, Group Fitness Instructor & CSO
Monash University
01.2021 - Current
Personal Trainer
City of Yarra
10.2019 - Current
Member Services Representative
Fitness First Vic Gardens
08.2017 - Current
Group Fitness, Personal Trainer, Gym Floor
Fitness First, Melbourne Central & QV
08.2017 - Current
Member Services Representative & Group Fitness
Fitness First, Bourke St
08.2017 - Current
Group Fitness Instructor
LIVE LIFE GET ACTIVE
09.2012 - 12.2013
Customer Service Officer
YMCA City of Moreland
Boxing for Fitness Instructor
University of Melbourne
Gym / Fitness Instructor THUMP BOXING
City Of HUME
Boxing for Fitness Instructor
GOODLIFE
HITT Instructor / Freestyle Group Fitness Covers
Re-creation
Mobile Personal Trainer
PT Direct
Salesexperience
- Personal Training Packs
- Retail Sales
- E-commerce Sales
Hobbiesandvolunteering
- YMCA KNOX LEISUREWORKS Volunteer
- Tough Bloke Challenge Volunteer
- Martial Arts
- Health & Fitness
- Gardening
- Cooking
- Reading
Registrationandlicences
- Fitness Australia
- Safeguarding Children and Young People Certificate
- Working With Children Check. Expires: 30-01-2024
- Victorian Drivers Licence
Employment
- Fitness Instructor Monash University Caul & Pen Campuses
- Personal Trainer City of Yarra
- Member Service Rep Fitness First Vic Gardens
- Gym / Fitness Instructor - THUMP BOXING City of HUME
- Boxing for Fitness Instructor University of Melbourne
- Group Fitness, Personal Trainer, Gym Floor Fitness First, Melbourne Central & QV
- Club Close & Reception Fitness First, Bourke St
- Boxing for Fitness Instructor GOODLIFE
- Customer Service Officer YMCA City of Moreland
- HITT Instructor / Freestyle Group Fitness Covers Re-creation
- Group Fitness Instructor LIVE LIFE GET ACTIVE
- Personal Trainer PT Direct
Salesexperience
- Personal Training Packs
- Retail Sales
- E-commerce Sales
Hobbiesandvolunteering
- YMCA KNOX LEISUREWORKS Volunteer
- Tough Bloke Challenge Volunteer
- Martial Arts
- Health & Fitness
- Gardening
- Cooking
- Reading
Registrationandlicences
- Fitness Australia
- Safeguarding Children and Young People Certificate
- Working With Children Check. Expires: 30-01-2024
- Victorian Drivers Licence
Employment
- Fitness Instructor Monash University Caul & Pen Campuses
- Personal Trainer City of Yarra
- Member Service Rep Fitness First Vic Gardens
- Gym / Fitness Instructor - THUMP BOXING City of HUME
- Boxing for Fitness Instructor University of Melbourne
- Group Fitness, Personal Trainer, Gym Floor Fitness First, Melbourne Central & QV
- Club Close & Reception Fitness First, Bourke St
- Boxing for Fitness Instructor GOODLIFE
- Customer Service Officer YMCA City of Moreland
- HITT Instructor / Freestyle Group Fitness Covers Re-creation
- Group Fitness Instructor LIVE LIFE GET ACTIVE
- Personal Trainer PT Direct
Salesexperience
- Personal Training Packs
- Retail Sales
- E-commerce Sales
Hobbiesandvolunteering
- YMCA KNOX LEISUREWORKS Volunteer
- Tough Bloke Challenge Volunteer
- Martial Arts
- Health & Fitness
- Gardening
- Cooking
- Reading
Registrationandlicences
- Fitness Australia
- Safeguarding Children and Young People Certificate
- Working With Children Check. Expires: 30-01-2024
- Victorian Drivers Licence
Employment
- Fitness Instructor Monash University Caul & Pen Campuses
- Personal Trainer City of Yarra
- Member Service Rep Fitness First Vic Gardens
- Gym / Fitness Instructor - THUMP BOXING City of HUME
- Boxing for Fitness Instructor University of Melbourne
- Group Fitness, Personal Trainer, Gym Floor Fitness First, Melbourne Central & QV
- Club Close & Reception Fitness First, Bourke St
- Boxing for Fitness Instructor GOODLIFE
- Customer Service Officer YMCA City of Moreland
- HITT Instructor / Freestyle Group Fitness Covers Re-creation
- Group Fitness Instructor LIVE LIFE GET ACTIVE
- Personal Trainer PT Direct
Salesexperience
- Personal Training Packs
- Retail Sales
- E-commerce Sales
Hobbiesandvolunteering
- YMCA KNOX LEISUREWORKS Volunteer
- Tough Bloke Challenge Volunteer
- Martial Arts
- Health & Fitness
- Gardening
- Cooking
- Reading
Registrationandlicences
- AUSactive
- Safeguarding Children and Young People Certificate
- Working With Children Check. Expires: 30-01-2029
- First Aid Expires: Mar 03, 2026
- CPR Expires: Feb 28, 2025
- Victorian Drivers License
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