Overview
Work History
Education
Skills
Timeline
Hi, I’m

Stephen Crettenden

Mount Martha,VIC
Stephen Crettenden

Overview

33
years of professional experience

Work History

Melbourne Gutter Protection

Owner/Operator
09.2009 - Current

Job overview

  • Managed day-to-day business operations.
  • Capitalized and worked on social media platforms Google,IG,TIK TOK, FB, to increase sales for the business developed and nurtured lasting customer relationships by projecting professional corporate image and organising stock and employees to do the work and when.
  • Spoke professionally with customers regarding their needs, gathering all necessary information to to do a quote and to then do pricing for the quote to then emailing the customer a quote and then to following up with a sales call.
  • Maintained stock in store room, ordered and received stock, liaising with 10 different suppliers and couple different freight companies.
  • Reconciled daily sales, returns and financial reports in Cashflow Manager. Doing BAS every quarter and entering this into the MY GOV and MYGOV ID portal and providing information to the accountant for end of year base.
  • Team hiring, training and performance. Checking on finished Jobs.
  • Assessed price increases and expenses and adapted pricing to improve profit levels.
  • An understand on how to run Australian small business for the last 14 Years.

Super-Marketers Sales Brokers

Sales Manager South Australia/ Northern Territory
09.2001 - 08.2009

Job overview

  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out Key Account Manager duties South Australia, Northern Territory and Nationally. In IGA, Foodland, Drakes, Romeos, Coles and Woolworths. For the direct to store business and various clients.
  • Improved operations through consistent hard work and trying to simplify tasks on the field by developing an Audit system with over 300 products with 20 companies, with these products being in various stores in S.A and N.T in stores like Coles, Woolworth's, IGA, Foodland, Drakes, , Romeos, Bunning's , BIGW, Target. This Audit system was rolled out to Various Brokerage companies around Australia and this data was used and collected nationally to give the brokerage clients an accurate picture of ranging in store.
  • Ordering stock for direct store business, delivering and organising freight. Doing stocktake every month and managing stock levels and storeroom.
  • Managed a team of 6 Sales/Rep merchandisers.
  • Serviced Stores country areas in South Australia every two months and North Territory every 6 months
  • Did just about everything to run Australian medium size business for 8 years.

Phillip Murphy Wine & Spirits

Store Manager
05.1998 - 06.2001

Job overview

  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions and complete overhaul of product placement on floor, shelves, fridges, coolroom and Storeroom.
  • Assessed suppliers products, ranged products in that I felt was needed. Deleted products that weren't needed.
  • Managed a team of 5
  • Increased sales by $20,000 per week.

Liquorland

Assistant Manager
01.1990 - 05.1998

Job overview

  • 30 stores in Victoria and South Australia
  • Part of the Team that did the test store for Quaffers which is now called First Choice.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of wine and beer.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

Thorndon High
South Australia

High School Diploma

Skills

  • Marketing and Advertising
  • Hiring Procedures
  • Business-to-Business Sales
  • Pricing Strategies
  • Customer Service
  • Negotiation
  • Retail Management
  • Shipping and Receiving
  • Equipment Operation
  • Inventory Maintenance
  • Develop Business Structures
  • Administrative Support

Timeline

Owner/Operator

Melbourne Gutter Protection
09.2009 - Current

Sales Manager South Australia/ Northern Territory

Super-Marketers Sales Brokers
09.2001 - 08.2009

Store Manager

Phillip Murphy Wine & Spirits
05.1998 - 06.2001

Assistant Manager

Liquorland
01.1990 - 05.1998

Thorndon High

High School Diploma

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Stephen Crettenden