Stephen Daniel Evans
Branyan,Australia
Summary
Experienced with overseeing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Employment Consultant
APM Employment Services
10.2024 - Current
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Reviewed, tracked and coordinated employment referrals.
- Interviewed clients and administered skills assessments to determine employability.
- Analyzed data from past placements to identify successful strategies implemented within the organization leading to higher placement rates.
- Exemplified excellent communication skills when liaising between hiring managers and candidates ensuring a smooth hiring process.
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
- Mentored junior Employment Consultants, sharing best practices and insights gained from years of experience in the field.
- Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
- Trained, mentored and coached staff to improve performance and results for clients.
- Organized and facilitated various workshops focused on resume writing, interview skills, networking strategies, and other essential job-seeking topics.
- Developed job leads in order to increase placements.
- Empowered clients through coaching that built self-confidence during their transition into new careers or positions.
- Cultivated a diverse network of professional contacts across various industries beneficial in connecting clients with potential opportunities.
General Manager
Kondari Resort ALH Group
01.2024 - 11.2024
- 64 Rooms Ranging in Size & Layout
- Oversee Daily Operation, Gaming, Staff, Timeframes & Budgets
- Ensure Professional Customer Service, Enquiries, Quotations, Recommendations, Satisfaction & Approving Returns
- Strong Product Knowledge, Marketing, Merchandising, Displays & Up-Selling
- Strategizing, Develop & Implement 90 Day Business Plan - Identifying New Business Opportunities to Reach New Audiences
- Managing Finances & Monitoring Budgets
- Cultivating & Managing Relationships
- Efficient Communications & Interpersonal Skills
- Organisation Efficiency & Financial Acumen
- Staff Management - Recruitment, Training, Rosters & Development
- Stock Control - Ordering, Receiving, Rotation & Replenishment
- Ensure Compliance with OH&S & PPE Policies & Procedures
- Conduct Staff Meetings & Attend Management Meetings
- Liaise with Customers, Staff, Representatives, Suppliers, Security, Authorities, Delivery Drivers & Management
General Manager / Relief Operations Manager
Mission Beach Resort ALH Group
07.2019 - 01.2024
- 70 Rooms Ranging in Size & Layout - 4 x 2 Bedroom Apartments Offsite
- Oversee Daily Operation, Staff, Timeframes & Budgets
- Ensure Professional Customer Service, Enquiries, Quotations, Recommendations, Satisfaction & Approving Returns
- Strong Product Knowledge, Marketing, Merchandising, Displays & Up-Selling
- RMS Component - Mapping to External Booking Agencies
- Strategizing, Develop & Implement 90 Day Business Plan - Identifying New Business Opportunities to Reach New Audiences
- Managing Finances & Monitoring Budgets
- Cultivating & Managing Relationships
- Efficient Communications & Interpersonal Skills
- Organisation Efficiency & Financial Acumen
- Commercial Awareness
- Staff Management - Recruitment, Training, Rosters & Development
- Stock Control - Ordering, Receiving, Rotation & Replenishment
- Board Member of the Cassowary Coast Tourism
- Ensure Compliance with OH&S & PPE Policies & Procedures
- Conduct Staff Meetings & Attend Management Meetings
- Liaise with Customers, Staff, Representatives, Suppliers, Security, Authorities, Delivery Drivers & Management
Owner / Manager
Rock Bar & Grill
06.2016 - 07.2019
- Oversee Daily Operation, Staff, Timeframes & Budgets
- Ensure Professional Customer Service, Enquiries, Quotations, Recommendations, Satisfaction & Approving Returns
- Strong Product Knowledge, Marketing, Merchandising, Displays & Up-Selling
- Strategising, Develop & Implement 90 Day Business Plan - Identifying New Business Opportunities to Reach New Audiences
- Managing Finances & Monitoring Budgets
- Cultivating & Managing Relationships
- Efficient Communications & Interpersonal Skills
- Organisation Efficiency & Financial Acumen
- Commercial Awareness
- Staff Management - Recruitment, Training, Rosters & Development
- Stock Control - Ordering, Receiving, Rotation & Replenishment
- Ensure Compliance with OH&S & PPE Policies & Procedures
- Conduct Staff Meetings & Attend Management Meetings
- Liaise with Customers, Staff, Representatives, Suppliers, Security, Authorities, Delivery Drivers & Management
Venue Manager / Relief Operations Manager
ALH Group
01.2002 - 06.2016
- Oversee Daily Operation, Gaming, Staff, Timeframes & Budgets
- Ensure Professional Customer Service, Enquiries, Quotations, Recommendations, Satisfaction & Approving Returns
- Strong Product Knowledge, Marketing, Merchandising, Displays & Up-Selling
- Strategising, Develop & Implement 90 Day Business Plan - Identifying New Business Opportunities to Reach New Audiences
- Managing Finances & Monitoring Budgets
- Cultivating & Managing Relationships
- Efficient Communications & Interpersonal Skills
- Organisation Efficiency & Financial Acumen
- Commercial Awareness
- Staff Management - Recruitment, Training, Rosters & Development
- Stock Control - Ordering, Receiving, Rotation & Replenishment
- Ensure Compliance with OH&S & PPE Policies & Procedures
- Conduct Staff Meetings & Attend Management Meetings
- Liaise with Customers, Staff, Representatives, Suppliers, Security, Authorities, Delivery Drivers & Management
Education
RMLV - Responsible Management of Licensed Venues
Cert - Gaming Nominee
Cert - Liquor Approved Manager
Cert - Food Safety Supervisor
Cert - Customer Liaison Officer
Cert - First Aid
Blue Card - Child Related Employment
Certificate IV Train The Trainer -
TAFE Queensland
QLD12.2026
Skills
- Health and safety compliance
- Staff training/development
- Recruitment
- Financial management
- Budget development
- Revenue growth
- KPI tracking
- Tourism development
- Sustainable tourism
- Destination management
- Cross-functional coordination
- Outstanding communication skills
- Strategic planning
- Forecasting
Characteristics
- Initiative
- Organised
- Motivating
- Safety Minded
- Multitasker
- Lead by Example
- Strong Communications
Employment References
- Dan Drane, Endeavour Group, National Risk & Assurance Lead, 0409 833 997
- Jamie Robinson, Endeavour Group, North Queensland Operations Manager, 0409 558 569
Preferred Name
Steve
Immunisations
- Hepatitis A & B
- Measles, Mumps & Rubella
- Varicella & Pertussis
- Boostrix & Tetanus
- Pfizer - 1st, 2nd & Booster
Personal Information
License: Open 'C' Class
Timeline
Employment Consultant
APM Employment Services
10.2024 - Current
General Manager
Kondari Resort ALH Group
01.2024 - 11.2024
General Manager / Relief Operations Manager
Mission Beach Resort ALH Group
07.2019 - 01.2024
Owner / Manager
Rock Bar & Grill
06.2016 - 07.2019
Venue Manager / Relief Operations Manager
ALH Group
01.2002 - 06.2016
RMLV - Responsible Management of Licensed Venues
Cert - Gaming Nominee
Cert - Liquor Approved Manager
Cert - Food Safety Supervisor
Cert - Customer Liaison Officer
Cert - First Aid
Certificate IV Train The Trainer -
TAFE Queensland
Blue Card - Child Related Employment
Similar Profiles
JAMIE-LEE BYRNEJAMIE-LEE BYRNE
Disability Employment Consultant at APM Employment ServicesDisability Employment Consultant at APM Employment Services
Natalie DavisNatalie Davis
Disability Employment Consultant at APM Employment ServicesDisability Employment Consultant at APM Employment Services
LISA WOUDSTRALISA WOUDSTRA
Business Manager Disability Employment Services at APM Employment ServicesBusiness Manager Disability Employment Services at APM Employment Services
Zara RyderZara Ryder
Disability Employment Consultant at APM Employment ServicesDisability Employment Consultant at APM Employment Services
Lilly WellsLilly Wells
Sandwich Artist at SubwaySandwich Artist at Subway