Stephen Elliott
Maddingley,VIC
Summary
Dynamic Group Parts Manager with a proven track record at Alan Mance Motors Pty Ltd, enhancing inventory control and customer satisfaction. Excelled in demand forecasting and customer service, significantly improving operational efficiency and supplier performance. Skilled in SAP and Dealership DMS, and adept at fostering vendor relations, I created new initiatives that streamlined processes and boosted productivity and department profitibility.
Overview
15
15
years of professional experience
Work History
Group Parts Manager
Alan Mance Motors Pty Ltd
01.2010 - Current
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Ordered parts for customers, repair shops, and service departments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Provided timely, insightful and accurate reports to upper management.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Diploma - Business Management
Australian Institute of Management
Melbourne, VIC05-2017
VCE Completion -
Year 12 VCE Secondary School
Melbourne, VIC12-2009
Skills
- Stock management
- Demand forecasting
- POS systems operations
- Ordering parts
- Obsolescence control
- Inventory management
- Sales promotion
- Inventory restocking
- Product promotion
- Customer service
- Invoice processing
- Improving customer satisfaction
- Customer relations
- Purchasing strategies
- Supply chain coordination
- Operations management
- Returns processing
- Stock control
- SAP
- Warehouse operations
- Coordinating paperwork
- Vendor relations
Timeline
Group Parts Manager
Alan Mance Motors Pty Ltd
01.2010 - Current
Diploma - Business Management
Australian Institute of Management
VCE Completion -
Year 12 VCE Secondary School
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