Work Type
Full TimeContract WorkConsultingGig WorkLocation Preference
On-SiteRemoteHybridLocation: Queensland
Open to relocation: Yes
Verified
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Stephen Evans
Branyan,Australia
Work Preference
Summary
Dynamic General Manager with a proven track record at Steve Evans Hospitality, excelling in strategic partnerships and project management. Expert in market research and business development, driving revenue growth while enhancing customer satisfaction. Adept at team leadership and compliance management, fostering a culture of excellence and operational efficiency.
Overview
25
25
years of professional experience
Work History
General Manager, Business Development
Steve Evans Hospitality and Accommodation
Bargara, Qld
07.2024 - Current
- Led market research initiatives to identify growth opportunities in hospitality sector.
- Developed strategic partnerships with industry stakeholders to enhance service offerings.
- Analyzed market trends and competitor activities to inform business strategies.
- Managed daily operations of the business, including budgeting, forecasting, staffing, and scheduling.
- Managed budget planning and resource allocation for business development projects.
- Oversaw project management for new accommodation solutions, ensuring timely delivery.
- Identified process improvements that increased productivity while reducing costs.
- Implemented cost-saving initiatives through analysis of current processes and practices.
- Negotiated contracts with vendors for services or supplies required by the company.
- Facilitated communication between departments to streamline operational processes.
- Collaborated with marketing teams to create promotional campaigns for new services.
- Developed marketing campaigns to promote products and services to target audiences.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Ensured compliance with applicable laws and regulations governing business operations.
General Manager
Mission Beach Resort
Wongaling Beach, Qld
07.2019 - 07.2024
- Oversaw daily operations, managing staff schedules and budget allocations.
- Developed and implemented a 90-day business plan to identify new opportunities and audiences.
- Managed finances and monitored budget expenditures to ensure fiscal responsibility.
- Led recruitment, training, and staff development to enhance team performance.
- Ensured exceptional customer service through effective management of inquiries, quotations, and returns.
- Cultivated relationships with customers, suppliers, and stakeholders to support business objectives.
- Analyzed market trends and customer needs to inform strategic decisions.
- Managed stock control processes for inventory accuracy, including ordering and replenishment.
Owner / Manager
Rock Bar & Grill Restaurant and Function Centre
Bundaberg, Qld
06.2016 - 07.2019
- Oversaw daily operations, managing staff, timeframes, and budgets to ensure business efficiency.
- Ensured high-quality customer service by handling inquiries, quotations, recommendations, and returns.
- Developed and implemented a 90-day business plan to identify new opportunities and audiences.
- Managed finances while monitoring budgets for optimal resource allocation.
- Cultivated relationships with clients, suppliers, and stakeholders to enhance collaboration.
- Analyzed market trends and consumer behavior to inform strategic decisions.
- Directed staff recruitment, training, and development to build a competent team.
- Maintained stock control through effective ordering, receiving, rotation, and replenishment.
Venue Manager / Relief Operations Manager
ALH Group
01.2002 - 06.2016
- Oversee Daily Operation, Gaming, Staff, Timeframes & Budgets
- Ensured professional customer service through effective handling of enquiries, quotations, recommendations, and returns
- Strong Product Knowledge, Marketing, Merchandising, Displays & Up-Selling
- Strategising, Develop & Implement 90 Day Business Plan - Identifying New Business Opportunities to Reach New Audiences
- Managing Finances & Monitoring Budgets
- Cultivating & Managing Relationships
- Developed understanding of market trends and customer needs
- Managed staff recruitment, training, rosters, and development to build a skilled and efficient team
- Stock Control - Ordering, Receiving, Rotation & Replenishment
- Ensure Compliance with OH&S & PPE Policies & Procedures
- Conduct Staff Meetings & Attend Management Meetings
- Liaised with customers, staff, suppliers, security, and management to maintain smooth operations and address diverse needs
Education
Cert IV - Training And Assessment
Fortress Learning
Online06-2025
Advanced Diploma of Hospitality Management
Open Universities
OnlineRMLV - of Licensed Venues
Responsible Management
Cert -
Gaming Nominee
Cert -
Liquor Approved Manager
Cert -
Food Safety Supervisor
Cert -
Customer Liaison Officer
Cert -
First Aid
Blue Card -
Child Related Employment
Skills
- Business development
- Market research
- Strategic partnerships
- Marketing strategies
- Project management
- Project scope
- Market expansion
- Cost control
- Contract negotiation
- Compliance management
- Team leadership
- Staff recruitment
- Multi-unit management
- New business development
Characteristics
- Initiative
- Organised
- Motivating
- Safety Minded
- Multitasker
- Lead by Example
- Strong Communications
Employment References
- Dan Drane, Endeavour Group, National Risk & Assurance Lead, 0409 833 997
- Jamie Robinson, Endeavour Group, North Queensland Operations Manager, 0409 558 569
Name
Stephen, Daniel, Evans, Steve
Contact
0432 432 509
Immunisations
- Hepatitis A & B
- Measles, Mumps & Rubella
- Varicella & Pertussis
- Boostrix & Tetanus
- Pfizer - 1st, 2nd & Booster
Personal Information
License: Open 'C' Class
Timeline
General Manager, Business Development
Steve Evans Hospitality and Accommodation
07.2024 - Current
General Manager
Mission Beach Resort
07.2019 - 07.2024
Owner / Manager
Rock Bar & Grill Restaurant and Function Centre
06.2016 - 07.2019
Venue Manager / Relief Operations Manager
ALH Group
01.2002 - 06.2016
Cert IV - Training And Assessment
Fortress Learning
Advanced Diploma of Hospitality Management
Open Universities
RMLV - of Licensed Venues
Responsible Management
Cert -
Gaming Nominee
Cert -
Liquor Approved Manager
Cert -
Food Safety Supervisor
Cert -
Customer Liaison Officer
Cert -
First Aid
Blue Card -
Child Related Employment