Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Finley

QLD

Summary

OBJECTIVE-To obtain a position where i can display my skills obtained through previous years of experience. My work ethic,dedication and energy to learn will set me apart from other applicants. With more than twenty years of experience in mechanical repairs, workshop control and management, mentoring and training, two years in warranty and insurance claim processing and nearly six years as a sales representative, I believe I will be successful in any similar role.




























Overview

30
30
years of professional experience

Work History

Automotive Sales Representative

Norstate Marketing
02.2019 - Current

• Mobile sales and service for automotive paint, panel and mechanical workshops across far North Queensland. • Selling all related automotive products; paint, abrasives, tools, fixings, fasteners, automotive consumables etc. • Carrying out all aspects of retail sales and service; invoicing, customer orders, stock control and deliveries.

Quality assurance/roadtesting/customer service/warranty administrator

Westco Motors Cairns
09.2009 - 08.2018
  • Inspecting and roadtesting for quality assurance of passenger,4×4 and commercial vehicles after periodic maintenance and mechanical repairs have been carried out, ensuring a high level of customer satisfaction.
  • Supervising and training of trade assistants and apprentices ensuring safe practice at all times.
  • Road testing with customers to help diagnose issues with vehicles prior to repair/quality checking after repairs to ensure customer satisfaction.
  • Warranty administration/processing of Volkswagen, Nissan and Mazda warranty.
  • General clerical duties/invoicing daily repair orders/insurance claim processing.

Workshop Controller/Team Leader

Pacific Toyota
09.2007 - 09.2009
  • Management of daily bookings and distribution of work.
  • Roadtesting with customers to diagnose and confirm complaints.
  • Fault diagnosis and repair.
  • Supervision and training of apprentices.
  • General foreman duties
  • Quality control/roadtesting

Mechanic/Master technician

Oldmac Toyota Springwood
01.1995 - 08.2007
  • Passenger/4×4 and commercial vehicle servicing and periodic maintenance. 
  • All mechanical repairs.
  • Training of Apprentices. 

Education

Senior certificate -

Springwood State High School
Brisbane, Qld
1993

Certificate lll Engineering - Mechanical Automotive

Mount Gravatt Institute of tafe
Brisbane, Qld
1999

Skills

  • All aspects of automotive maintenance and repairs
  • Years of experience mentoring and training
  • Experience in customer pick up and drop off as a courtesy coach driver
  • Experience in customer follow up for feedback and quality control
  • Years of experience as a workshop supervisor/controller
  • Years of experience in front line customer service
  • Experience in all aspects of warranty administration
  • General Clerical duties (warranty processing/insurance claim processing/general invoicing )
  • Over five years experience in retail sales and customer service

Timeline

Automotive Sales Representative

Norstate Marketing
02.2019 - Current

Quality assurance/roadtesting/customer service/warranty administrator

Westco Motors Cairns
09.2009 - 08.2018

Workshop Controller/Team Leader

Pacific Toyota
09.2007 - 09.2009

Mechanic/Master technician

Oldmac Toyota Springwood
01.1995 - 08.2007

Certificate lll Engineering - Mechanical Automotive

Mount Gravatt Institute of tafe

Senior certificate -

Springwood State High School
Stephen Finley