Stephen Goodwin
Mildura,VIC
Summary
Driven person with excellent problem-solving abilities. Highly organised and proactive with solid understanding of scheduling actions, finding solutions and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. A motivated person who is keen to learn, grow and excel in all aspects of work undertaken. Meticulous Scheduling and Rostering Supervisor with 8-year background monitoring daily performance and coordinating scheduling activities. Detail-oriented collaborator skillful in successfully solving issues. Recognized as team player with well-honed leadership and critical thinking skills.
Overview
17
17
years of professional experience
Work History
Assistant Operations Manager
GTS Freight Management
09.2022 - Current
- · Responsible for development and rapport with external stakeholders for reporting of stock tracking and quality assurance reporting including rejections.
- · Responsible for keeping up to date manifest records that include fatigue management plans, costings and job rates to ensure accurate financial returns
- · Organising and assisting with allocation of freight that meets customer delivery timeframes.
- · Resolved conflicts and negotiated mutually beneficial agreements between parties.
- · Provide accurate communication to drivers and customer staff to ensure any updates, changes and timeframes are effectively notified in good time for any adjustments to be made.
Dispatch Supervisor
Allied Concrete Limited
06.2014 - 08.2022
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards
- Responded to over 150 daily caller requests with information about assistance and timeframes
- Closely monitored dispatch board to triage and prioritize over 250 daily calls
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Created plans and communicated deadlines to ensure projects were completed on time.
Assistant Manager
Concrete Productions Ltd
06.2010 - 05.2014
- Kapiti, WELLINGTON
- Verified inventory counts so these remained within monthly tolerance levels and compiled financial data in compliance with budget
- Monitored security and handled incidents calmly
- These were up to 5 per week
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Developed robust production reports to ensure target production rates were met
- This ensured 100% of all orders were met within month of order
- Assisted in manufacturing and production when increased product output was needed
Administrator
New Zealand Defence Force
02.2006 - 05.2010
- Interpreted management directives to define and document administrative staff processes
- Streamlined processes to maximize operational efficiency
- Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities
- Entered and maintained departmental records into company database using Microsoft Access
- These reduced manual records by 50%
- Confirmed accurate completion of forms and reports for admission, transfer and/or discharge of each staff member
Education
Diploma of Information & Communications Technology - Information Technology
WHITIREIA COMMUNITY POLYTECHNIC
PORIRUA, Wellington, NEW ZEALAND11.2003
Skills
- Excellent at creating relationships with internal as well as external stakeholders This develops abilities to create effective, efficient networks
- Have strong organisational skills that includes staff management
- Have well developed communication skills that can meet needs of target audiences
- Adaptable and efficient at learning new systems and theories, and willing to learn
- Pride myself of being reliable, honest, empathetic and hardworking
Timeline
Assistant Operations Manager
GTS Freight Management
09.2022 - Current
Dispatch Supervisor
Allied Concrete Limited
06.2014 - 08.2022
Assistant Manager
Concrete Productions Ltd
06.2010 - 05.2014
Administrator
New Zealand Defence Force
02.2006 - 05.2010
Diploma of Information & Communications Technology - Information Technology
WHITIREIA COMMUNITY POLYTECHNIC
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